Spa Receptionist PT - Heavenly Spa

HEI Hotels and Resorts•Fort Lauderdale, FL

7d•Onsite

About The Position

The Spa Receptionist greets and checks in guests, provides prompt and courteous service, and closes guest accounts after services in accordance with brand quality standards. The role involves processing treatment information, payments, and room charges; responding to telephone calls and messages; recommending treatments based on guest needs; and resolving guest concerns. The position requires effective communication, sound judgment, attention to detail, and the ability to remain composed during busy periods or emergencies.

Requirements

Skill using a calculator to perform moderately complex mathematical calculations accurately.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to gather information, defuse anger, and resolve conflicts.
Ability to stand and move throughout the spa and continuously perform essential job functions, with or without reasonable accommodation.
Ability to access and accurately enter information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

Greet guests promptly and warmly, listen to requests, and provide accurate information.
Check guests in using the computer system and enter or retrieve treatment type and duration information.
Promote brand marketing programs and select appropriate treatments based on guest needs.
Handle cash, make change, balance an assigned house bank, and accept and record vouchers, travelers’ checks, and other payments.
Post charges to guest rooms and house accounts using the computer.
Answer telephone calls, retrieve messages, and communicate messages to guests.
Retrieve mail from the mailbox.
Close guest accounts at checkout and confirm guest satisfaction.
Address dissatisfaction and complaints by researching concerns, listening, assisting, and negotiating solutions, which may include authorizing revenue allowances.
Remain calm and alert during emergencies and periods of heavy activity, and use judgment and discretion to plan and implement detailed steps.
Follow attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.