Spa Receptionist PT - Heavenly Spa

HEI Hotels & Resorts • Fort Lauderdale, FL

8d • Onsite

About The Position

The Spa Receptionist greets and checks in guests, provides prompt and courteous service, and closes guest accounts after services in accordance with brand quality standards. The role involves entering and retrieving treatment information in a computer system, recommending treatments based on guest needs, handling payments, answering telephones, and resolving guest concerns. The receptionist must maintain effective relationships with guests and associates, follow attendance requirements, and perform other job-related duties as assigned.

Requirements

• Considerable skill using a calculator to complete moderately complex mathematical calculations accurately.
• Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to collect information and resolve conflicts.
• Ability to stand and move throughout the spa and continuously perform essential job functions, with or without reasonable accommodation.
• Ability to access and accurately enter information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Responsibilities

• Greet guests promptly and warmly, listen to requests, respond appropriately, and provide accurate information.
• Check guests in by entering and retrieving information in the computer system, including treatment type and length.
• Promote brand marketing programs and select appropriate treatments based on guest needs.
• Handle cash, make change, and balance an assigned house bank.
• Accept and record vouchers, travelers’ checks, and other forms of payment.
• Post charges to guest rooms and house accounts using the computer.
• Answer telephone calls courteously, retrieve messages, communicate them to guests, and retrieve mail from the mailbox.
• Close guest accounts at checkout and confirm guest satisfaction; negotiate compromises for dissatisfaction, including authorizing revenue allowances when appropriate.
• Research and resolve guest complaints, listen and provide assistance, and remain calm and alert during emergencies and periods of high activity.
• Comply with attendance rules and maintain regular availability for work.
• Perform other job-related duties as assigned.

Benefits

• Free employee lunches
• Free parking
• Monetary incentives based on Trip Advisor and GSS mentions
• Medical insurance
• Dental insurance
• Vision insurance
• Vacation, sick, and holiday programs
• Pet insurance
• Life insurance coverage, including supplemental, spousal, and child life insurance
• Short- and long-term disability coverage
• 401(k) savings plan with matching funds
• YouDecide discounts
• Hotel room discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed