Spa Receptionist, Kohler Waters Spa
About The Position
The Spa Receptionist is an integral part of the Spa team, helping ensure guests have a smooth and welcoming arrival and departure and a relaxing overall experience. The role responds to a wide variety of guest requests to create memorable experiences through attentive service. It requires a polished appearance, professional etiquette, and a warm, friendly personality. The receptionist provides luxury-level guest service and cleanliness, uses ResortSuite and other computer systems to process transactions and manage spa treatment reservations, and communicates knowledgeably about treatments, policies, amenities, and hotel options. The role also supports retail sales, treatment enhancements, checkout accuracy, issue resolution, spa policy enforcement, and the cleanliness and maintenance of guest amenities, facilities, and equipment. This is a part-time, year-round position with weekday and weekend work and shifts varying between 7:00 a.m. and 9:00 p.m.
Requirements
- Must be at least 18 years old.
- Strong communication skills and ability to work in a fast-paced environment.
- Strong attention to detail.
- Ability to perform tasks requiring the use of multiple computer and guest-management systems.
- Ability to stand for more than five hours.
- Must be authorized to work in the United States without requiring sponsorship now or in the future.
Nice To Haves
- Prior hospitality service experience preferred.
Responsibilities
- Provide outstanding guest service and maintain luxury-level cleanliness standards.
- Use ResortSuite to process transactions, complete orders, and accurately book or edit spa treatments.
- Ensure reservation accuracy and communicate information about spa treatments, policies, amenities, and hotel options to guests.
- Support spa retail sales and communicate with technicians to help guests experience premium products and treatment enhancements.
- Complete accurate guest checkouts, including commissions, discounts, and package billing.
- Receive guest feedback and complaints and resolve guest or staff issues with supervision.
- Enforce spa policies, including service requirements, age restrictions, and guest behavior expectations, with supervision or support.
- Support cleanliness and maintenance of Kohler Waters Spa guest amenities, facilities, and equipment.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with company matching
- Ongoing investment in associates’ personal development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
