Spa Receptionist, Kohler Waters Spa
About The Position
The Spa Receptionist is an integral member of the Kohler Waters Spa team, responsible for ensuring guests have a smooth, welcoming arrival and departure and a relaxing overall experience. The role responds to a wide range of guest requests and creates memorable experiences through attentive, passionate service. Candidates should bring a polished appearance, professional etiquette, and a warm, friendly personality, and work collaboratively with the guest service team. This is a part-time, year-round, onsite position in Green Bay, Wisconsin. Workdays include weekdays and weekends, with shifts varying between 7:00 a.m. and 9:00 p.m. The hourly range is $12.10–$18.10, plus tips/gratuity from a $5–$7 per-hour tip pool. The specific rate may depend on experience, education, and work location.
Requirements
- Must be at least 18 years old.
- Strong communication skills and the ability to work in a fast-paced environment.
- Strong attention to detail.
- Ability to perform tasks requiring the use of multiple computer and guest-management systems.
- Ability to stand for more than five hours.
- Must be authorized to work in the United States without requiring sponsorship now or in the future.
Nice To Haves
- Prior hospitality service experience.
Responsibilities
- Consistently provide outstanding service and maintain luxury-level cleanliness standards.
- Use ResortSuite software to process transactions, complete orders, and accurately book or edit spa treatments.
- Ensure reservations are accurate by understanding spa treatments, policies, amenities, and hotel options, and communicating this information to guests.
- Support spa retail sales and communicate with technicians to help guests experience premium products and enhance treatments.
- Provide seamless, accurate checkouts, including attaching commissions, applying discounts, and billing packages.
- Receive guest feedback and complaints and, with supervision, resolve guest or staff issues as they arise.
- Enforce spa policies, including service requirements, age restrictions, and guest behavior rules, with supervision and support.
- Support the cleanliness and maintenance of guest amenities, the facility, and equipment.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) with company matching
- Ongoing investment in associates’ personal development
- Opportunity to collaborate with others across functions and roles
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
