Spa Receptionist

The Dewberry • Charleston, SC

6d

About The Position

The Spa Receptionist provides guests with personal attention and high-quality service at The Dewberry. The role focuses on booking spa reservations, responding to questions, and serving as an informative point of contact for spa treatments, retail products, billing, and procedures. The receptionist maintains a friendly, professional demeanor consistent with the hotel’s standards and helps ensure an efficient, welcoming spa experience.

Requirements

• High school diploma or GED.
• Ability to operate a computer system and reservations system.
• High attention to detail and accuracy.
• Ability to handle difficult situations and patrons.
• Ability to multitask and complete assigned tasks.
• Excellent verbal and written communication skills.
• Dependable work ethic and positive attitude.
• Punctuality and regular, reliable attendance.
• Ability to work weekends and holidays.
• Ability to sit, stand, and walk for up to 8 hours.
• Ability to push, pull, lift, or carry up to 20 lbs.

Nice To Haves

• One year of reception experience preferred.

Responsibilities

• Maintain the reception desk and spa lobby.
• Answer the multi-line telephone using proper etiquette and scripts, and handle spa calls and inquiries.
• Perform pre- and post-shift duties.
• Greet guests upon arrival using 5-Star language and handle requests courteously.
• Operate the online reservation system and arrange spa appointments efficiently.
• Monitor appointments for conflicts and maximize bookings.
• Complete transactions promptly and accurately, including billing for spa services and retail purchases.
• Escort guests to locker rooms and the relaxation room.
• Maintain knowledge of spa treatments, retail products, and procedures, and provide guests with information about them.
• Keep the relaxation room and locker rooms reset and fully stocked.
• Maintain guest privacy.
• Respond to guest emails in a timely manner.
• Complete daily closing reports.
• Assist guests, coworkers, and management as needed.
• Maintain a positive, pleasant, helpful, and professional manner that reflects The Dewberry’s standards.
• Maintain cleanliness and organization of the locker rooms, relaxation room, treatment rooms, and spa back-of-house area.
• Ensure spa supplies are stocked and readily available for therapists and estheticians.
• Follow spa policies and procedures.
• Participate in spa staff meetings and training sessions as needed.
• Perform other duties assigned by management.

Benefits

• 401K with company match (4%).
• Education reimbursement.
• Paid maternity leave.
• Complimentary downtown parking.
• Complimentary dry cleaning.
• Complimentary daily lunch buffet.
• Best-in-class health and supplemental insurance.
• Optional supplemental coverages.
• Financial advising with Roadside Capital.
• Competitive pay.
• Advancement and growth opportunities.
• Flexible paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED