Front Desk Attendant/Spa Receptionist

AIRE Ancient Baths•New York, NY

3d•Onsite

About The Position

AIRE Ancient Baths is seeking a Front Desk Attendant/Spa Receptionist for its Tribeca location. The role welcomes visitors and clients, provides first-class customer service, checks clients in for appointments, and guides them through the beginning of their spa experience. After sessions, the attendant checks clients out, discusses their experience, and handles cash transactions. The role requires thorough knowledge of the company and the ability to answer client inquiries clearly and completely. The receptionist also maintains the reception area, builds gift packages, and operates the company’s reservation system.

Requirements

Experience providing direct customer service in the hospitality industry.
Proficiency in Microsoft Office.
Strong oral and written communication skills.
Ability to multitask, remain calm under pressure, and work quickly and efficiently.
Organized and able to follow detailed instructions.
Punctual, reliable, and flexible with scheduling according to business needs.
Strong customer-service mentality and experience catering to high-end clientele.

Nice To Haves

Experience in a luxury business and/or spa.
Bilingual English and Spanish.

Responsibilities

Welcome visitors and clients upon arrival and provide first-class customer service.
Check clients in for their sessions and guide them through the start of their experience.
Check clients out after their sessions, engage with them about their experience, and handle cash transactions.
Maintain company standards of luxury, glamour, warmth, energy, and accommodation.
Listen to clients, anticipate their needs, and respond to inquiries.
Maintain the presentation and appearance of the reception area.
Build gift packages for clients and perform other tasks as needed.
Operate the company’s reservation system.
Treat visitors, clients, co-workers, and managers courteously and respectfully.