Spa Front Desk Agent - Spa

Hard Rock Hotel & Casino Ottawa • Atlantic City, NJ

20h

About The Position

The spa front desk receptionist is responsible for the reception and retail area at the spa. Duties include greeting guests, answering phone calls, assisting guests with questions about spa services and products, booking appointments, checking guests into the computer system, and charging for services performed. The role supports the guest experience from check-in through departure while adhering to Hard Rock and Forbes guest service standards.

Requirements

• Detail-oriented with the ability to multitask.
• Ability to work efficiently and productively in a fast-paced environment.
• Enthusiasm and excellent customer service skills.
• Basic math and money-handling skills.
• Friendly, outgoing personality and enjoyment of working with people.
• Excellent communication, listening, and computer skills.
• Ability to work as a team player.

Responsibilities

• Be on time for each shift.
• Open and close the spa each day according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Acknowledge and greet everyone entering and leaving Rock Spa facilities.
• Provide detailed information about spa and salon treatments, packages, services, retail products, facility features, and operating hours.
• Use spa computers skillfully and proficiently.
• Maintain a front desk bank.
• Answer phone calls promptly and use the guest’s name during the conversation.
• Promote the salon, spa, treatments, services, sessions, retail products, programs, promotions, and available discounts.
• Maintain eye contact when addressing external and internal guests.
• Handle guest questions and concerns professionally and courteously.
• Respond accurately, appropriately, and promptly to guest requests to ensure satisfaction.
• Maintain a clean, safe, fully stocked, and organized work area.
• Work without constant direct supervision and remain at the assigned post for extended periods.
• Maintain a positive attitude and contribute to a quality work environment.
• Attend, participate in, and support training and staff meetings.
• Assist in all areas of salon and spa operations as requested by management.
• Communicate to management occurrences involving staff or guests that require assistance.

Benefits

• Medical, dental, vision, prescription, life, accident, pet, and legal benefits.
• 401(k) with match.
• Paid time off.
• Holiday pay.
• Free meals, uniforms, and parking.
• Discounts at Hard Rock properties around the globe.
• Eligibility to participate in the discretionary annual bonus program.
• Training and leadership development programs.
• Wellness programs, including onsite information and fitness seminars.
• Team Member Resource Groups.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed