Spa Manager Jobs

About The Position

Requirements

• A natural relationship builder.
• Sales-minded and motivated by measurable results.
• Coachable, accountable, and driven to improve.
• Organized with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Positive, dependable, and professional.
• Hospitality, retail, customer service, or sales experience preferred.

Responsibilities

• Deliver a five-star guest experience from the first phone call through checkout.
• Build meaningful relationships with members and first-time guests.
• Educate guests on our Wellness Programs and confidently recommend memberships.
• Consistently drive key performance indicators, including: Membership Conversion, Member Retention, Pre-Booking, Service Elevations, Membership Growth.
• Identify opportunities to save memberships and strengthen guest loyalty.
• Own every phone call with professionalism, warmth, and confidence.
• Maintain scheduling accuracy, detailed appointment notes, and seamless communication.
• Collaborate with therapists and teammates to deliver an elevated guest experience.

Benefits

• Health insurance
• 401(k) matching
• Free food & snacks
• One complimentary massage or facial every month
• Paid Time Off
• Medical, Dental, and Vision insurance options
• 401(k) with company match (up to 4%)
• Employee Assistance Program
• Employee discounts on retail products and services