Assistant Manager - Spa Operations
About The Position
The Assistant Manager - Spa Operations partners with the Operations Manager to oversee the daily operations of the spa while upholding Wynn Las Vegas and Forbes Five-Star service standards. The role provides leadership to develop an exceptional team culture and guest experience, and serves as Spa Manager on Duty during designated shifts. The position oversees team development, recruitment, labor administration, service education, revenue optimization, inventory and resources, opening and closing procedures, cleanliness, and safety compliance. It also addresses guest concerns and operational challenges, documents incidents, collaborates with resort departments and management, and stays current on industry practices and resort offerings.
Requirements
- Secondary education or equivalent credentials, supplemented by relevant professional development and industry experience.
- Demonstrated expertise in luxury spa or resort environments.
- Ability to manage multiple priorities, meet deadlines, and exercise independent judgment in high-pressure situations.
- Exceptional verbal and written communication skills, including the ability to provide constructive feedback diplomatically.
- Strong problem-solving, negotiation, and strategic decision-making capabilities.
- Exceptional organizational, interpersonal, and administrative skills, with meticulous attention to detail.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, and advanced mathematical competencies.
- Fluent English communication with guests and staff.
- Flexibility to accommodate all shifts, including weekends and holidays, based on operational needs.
- Professional presence and commitment to discretion, confidentiality, and Wynn Resorts’ core values.
- Must be able to possess a current Food Handler's Card.
- Must be 21 years of age or older.
Nice To Haves
- Prior leadership experience in refined hospitality settings.
- Familiarity with spa management systems such as SpaSoft, HotSOS, Medallia, UKG, or Opera.
- Multilingual capabilities.
Responsibilities
- Uphold Wynn and Forbes Five-Star service standards and anticipate guest needs.
- Lead Spa Leads and team members by example, maintaining professional conduct and adherence to company and departmental protocols.
- Serve as Spa Manager on Duty, coordinate guest and team requests, and escalate complex matters to leadership.
- Mentor and develop hourly leads and team members through performance evaluations, training, and engagement.
- Oversee labor operations, including payroll administration, vacation scheduling, benefits management, and required licenses and credentials.
- Direct hourly recruitment initiatives and identify talent to support the spa’s service culture.
- Educate team members on spa offerings and support revenue optimization initiatives.
- Manage spa inventory, equipment, administrative resources, and supplies; collaborate on technical reconciliation and financial accuracy.
- Ensure opening and closing procedures, cleanliness standards, and safety compliance across spa facilities.
- Collaborate with management to provide constructive insights and improve the guest experience.
- Resolve guest concerns and operational challenges with diplomacy and problem-solving; document incidents according to departmental protocols.
- Foster teamwork, support peers and partner departments, and demonstrate innovative thinking.
- Maintain knowledge of industry trends and best practices, resort amenities, services, and guest offerings.
- Represent Wynn Resorts’ core values and spa philosophy with an elevated, enthusiastic professional presence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
