Assistant Spa Manager

Ojo Spa Resorts•La Cienega, NM

About The Position

The Assistant Spa Manager assists with the overall operation of the spa, spa attendants, and front desk activities to support smooth operations and quality control. Under the Spa Manager’s direction—and in the manager’s absence—the role helps oversee spa functions, staff, guest services, supplies, facilities, and daily operational needs. The Assistant Spa Manager works closely with supervisors, attendants, and other department staff to meet departmental goals and models Ojo Caliente Holdings, Inc. core values: Accountability, Diversity, Excellence, Gratitude, Happiness, Integrity, Mindfulness, Respect, and Teamwork. The position requires a commitment of 45–50 hours per week and a flexible schedule based on staffing needs, including evenings, weekends, weekdays, and holidays. Staff must be comfortable working outdoors and undertaking physical activities in a natural environment, including navigating uneven ground, diverse terrain, and multiple stairs, and working in unpredictable weather.

Requirements

At least three years of spa or hospitality management experience.
CPR/AED certification required, or willingness to obtain it upon hire.
High school diploma or equivalent.
Proficiency with computers and technology, including spa information systems, MS Outlook, Excel, and Word.
Reliability and punctuality.
Ability to work under pressure with patience.
Ability to remain on one’s feet for eight hours or more per day.
Ability to work evenings, weekdays, weekends, and holidays, with schedule flexibility based on staffing needs.
Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 40 pounds or less.
Manual dexterity, auditory and visual skills, and ability to produce written and oral instructions and procedures using correct English grammar and punctuation.
Ability to speak and communicate quietly and clearly.
Comfort working outdoors and performing physical activities; ability to navigate uneven ground, diverse terrain, and multiple stairs and to work in unpredictable weather conditions.

Nice To Haves

Associate degree.

Responsibilities

Assist with spa functionality and operations under the direction of, and in the absence of, the Spa Manager.
Communicate promptly and effectively with staff and management about daily operations and issues.
Assist with spa activities, special projects, supervision of supervisors and attendants, and other efforts that improve department effectiveness.
Assist with hiring, orientation, training, supervision, scheduling using Paylocity, performance reviews, PIFs, and resolution of basic employee relations issues.
Answer phones and provide accurate spa and resort information; retrieve and respond to voicemail and text messages in a timely manner.
Oversee linen and laundry operations, stocking, and inventory to ensure the spa has adequate supplies.
Welcome guests, explain spa services, train staff in guest welcome practices, and guide guests through spa facilities and to lockers or private pools.
Maintain comprehensive knowledge of spa services and products used in treatments; promote service specials and spa amenities.
Communicate guest requests and problems to the Spa Manager in a timely manner.
Complete daily paperwork as directed.
Oversee the upkeep and operation of spa reception and lounge areas, delegating tasks to spa attendants as appropriate.
Manage operating supplies through inventory and reorder systems, including treatment products and supplies.
Use downtime to review and follow department checklists and training manuals.
Perform Spa Attendant and Supervisor duties when needed, including when the department is understaffed.
Understand first aid and emergency procedures and direct guests accordingly.
Incorporate the resort’s service culture, mission, and core values into job performance and encourage staff to uphold them.
Conduct facility walks at the beginning and end of the workday to ensure the spa is clean, neat, restocked, well-maintained, and safe.
Submit and follow up on maintenance work orders in a timely manner.
Meet daily with the Spa Manager to plan special projects, staffing needs, and responses to operational issues.
Deliver consistent messaging and expectations based on department, upper management, and resort decisions and policies.
Build positive relationships with staff by understanding and addressing individual motivations, needs, and concerns.
Maintain respectful, collaborative relationships with other department managers and staff.
Create, update, and modify department SOPs as needed.
Perform other reasonable related duties assigned by a supervisor or management.