Assistant Spa Manager - Columbia
About The Position
Hand & Stone Massage and Facial Spa in Columbia, Maryland, is hiring a high-energy, sales-driven leader as a General Manager in Training (GMIT). The role owns the front desk experience and team performance, focusing on sales execution, guest experience, and operational excellence. It is intended to prepare the successful candidate for future leadership opportunities; promotion timing depends on performance, readiness, and business needs. The GMIT drives membership, retail, gift card, and service sales; coaches the team on conversion and sales behaviors; supports booking performance; and leads daily front desk operations. The position also assists the General Manager with operational execution, team training and development, reporting, cash handling, and front desk systems.
Requirements
- Strong background in sales, customer service, or performance-driven environments.
- Proven ability to lead, coach, or influence a team.
- Strong communication and interpersonal skills.
- High level of accountability and a solutions-oriented mindset.
- Comfort working in a fast-paced, goal-driven environment.
- Flexible availability, including nights, weekends, and holidays.
Nice To Haves
- 1–3 years of leadership experience preferred.
- Experience with booking systems such as Zenoti or similar.
Responsibilities
- Achieve and exceed membership, retail, gift card, and service sales goals.
- Coach the team on sales behaviors and conversion.
- Promote services, upgrades, and current offers.
- Support strong call handling and booking conversion.
- Own daily front desk operations, guest flow, and overall performance.
- Lead, coach, and support the front desk team in meeting sales and service goals.
- Promote accountability for membership conversion, booking efficiency, and guest experience.
- Ensure high-quality execution across client interactions.
- Assist the General Manager with daily operational execution.
- Train, onboard, and develop new and existing front desk team members.
- Support reporting, cash handling, and front desk systems.
- Provide leadership to maintain consistency and momentum in daily operations.
Benefits
- 401(k) with 5% company match
- Performance-based bonuses and uncapped commissions
- Dental insurance
- Employee discounts on services and products
- Health insurance
- Life insurance
- Paid time off
- Training and development
- Vision insurance
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
