Spa Operations Supervisor

Fontainebleau Las Vegas•Las Vegas, NV

13d

About The Position

The Spa Operations Supervisor assists the Spa Operations Manager with the spa’s day-to-day operations. The role focuses on delivering excellent guest service, developing team Members, and implementing key business initiatives. The Supervisor oversees spa-floor operations, helps resolve guest and Member issues, manages scheduling and timekeeping, and supports spa reception and facilities as needed. The position supervises Spa Hosts, Spa Concierge, Lead Spa Hosts, Linen Runners, Spa Operations Supervisors, and Group Sales and Service Supervisors. Duties may be added or modified as necessary.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
At least two years of experience working in a luxury resort setting or similar field.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Polished appearance and demeanor.
Excellent guest and Member service skills.
Ability to work in a fast-paced, busy, and somewhat stressful environment.
Working knowledge of spa booking systems.
Ability to multitask while assisting multiple guests.
Effective time-management skills and ability to multitask in a fast-paced environment.
Exceptional attention to detail while working under tight deadlines.
Ability to provide leadership and direction by engaging, developing, and mentoring individuals and teams.
Ability to resolve problems to the satisfaction of both the guest and the company.
Ability to demonstrate integrity and recognize standards required by a regulated business.
Willingness and ability to work a flexible schedule, including nights and weekends.
Ability to qualify for licenses and permits required by federal, state, and local regulations.
Ability to read and interpret English documents and communicate verbally in English; written English communication may also be required.
Ability to apply common-sense understanding to instructions and deal with problems involving several concrete variables in standardized situations.
Ability to meet the physical demands of the job, including standing; handling objects, tools, or controls; reaching; talking and hearing; close and peripheral vision; lifting and moving loads up to 50 pounds; and pushing, pulling, bending, twisting, stooping, stacking, crouching, kneeling, and balancing.

Nice To Haves

At least six months of leadership or management experience in a resort spa or related field.

Responsibilities

Assist the Spa Operations Manager with Member recruitment, onboarding, and training.
Oversee day-to-day spa-floor operations and assist with guest or Member issues.
Coach and guide spa Members in their development.
Manage scheduling and timekeeping for spa Members and report discrepancies to the Spa Operations Manager.
Order products for Spa Providers and conduct monthly inventory of items.
Work with the Spa Operations Manager on asset protection and emergency procedures to protect spa property and ensure guest safety.
Ensure all spa areas are clean and well maintained.
Lead by example through exceptional guest service and employee interactions, and follow company and department policies and procedures.
Attend and participate in support training and staff meetings.
Ensure Fontainebleau culture values and property and department standards are implemented and applied.
Assist with spa reception and spa facilities when needed.
Supervise Spa Hosts, Spa Concierge, Lead Spa Hosts, Linen Runners, Spa Operations Supervisors, and Group Sales and Service Supervisors.