Wellness Spa Assistant Manager - Full Time
About The Position
The Wellness Spa Assistant Manager helps maintain a high-energy, positive environment and consistently demonstrates behaviors that support client-centric service. The role helps drive store performance, foster superior client service, and maintain operational excellence to meet or exceed productivity goals. The Assistant Manager supervises Wellness Consultants, leads by example in company operations, and holds the team accountable for delivering an exceptional client experience. This position works approximately 35 to 40 hours over a five-day workweek. Management coverage may require working nights, Saturdays, and Sundays. The role may also involve working independently and alone during shifts as business needs require.
Requirements
- Basic computer skills, including the ability to use Word, Excel, and Outlook.
- Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
- Knowledge of client service techniques and operational practices.
- Problem-solving, organizational, and planning skills.
- Strong leadership skills and ability to coach and mentor, with knowledge of supervisory practices and procedures.
- Team-building skills.
- Ability to prioritize and delegate.
- Ability to stand and walk for long periods.
- Ability to bend at the waist and bend down to clean equipment or pick items up from floors.
- Ability to lift or assist in lifting items and heavy boxes.
- Ability to perform cleaning functions such as dusting, sweeping, mopping, and scrubbing spa, sunless, and UV equipment.
- Ability to work independently and alone during shifts as business needs require.
- Ability to work approximately 35 to 40 hours per week over five days, including nights and Saturdays and Sundays as required.
Nice To Haves
- College education; preferred but not required.
- Management and/or sales experience; preferred but not required.
- Beauty, spa, tanning industry, and/or customer service experience.
Responsibilities
- Monitor and manage daily spa operations in a fast-paced environment.
- Lead by example in company operations and create a client-centric experience.
- Support sales performance and consistently meet sales goals.
- Assist the Wellness Spa Director with cleanliness, maintenance, sanitation, and organization of the spa.
- Establish clear goals and objectives for team members.
- Coach, train, and provide feedback to improve team members’ daily performance.
- Generate sales reports, maintain inventory, and assist with other Wellness Spa Director functions.
- Assist the Wellness Spa Director in controlling revenue and expenses.
- Help maintain appropriate staffing levels to support productivity and customer service while controlling labor costs.
- Provide management coverage as required, including nights and weekends.
- Set a positive example and demonstrate a calm demeanor during high-volume periods.
Benefits
- Health insurance options, including medical, dental, and vision.
- Life insurance and disability coverage options.
- Paid time off.
- Flexible scheduling.
- 401(k) with company match.
- Daily pay options.
- Employee discounts on products and services.
- Professional development and training.
- Free tanning.
- Free spray tanning.
- Free wellness spa services.
- Employee wellness programs with a yearly $125 reimbursement option.
- Exclusive discounts at outside retailers.
- Free uniforms.
- Performance and store bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
