Wellness Assistant Spa Director Full Time

Bruner Group•East Stroudsburg, PA

About The Position

The Wellness Assistant Spa Manager helps maintain a high-energy, positive, client-centric environment while driving store performance and operational excellence. The role manages and supervises Wellness Consultants, supports the Wellness Spa Director, and leads by example to help meet or exceed productivity and sales goals. The position works in a fast-paced spa environment and may require working independently during shifts as business needs require. The schedule is five days per week, approximately 30 to 40 hours per week, with nights and Saturdays and Sundays as required for management coverage. Compensation is $17.00 per hour.

Requirements

Strong customer service skills and a passion for team leadership.
Ability to work a five-day workweek of approximately 30 to 40 hours per week.
Ability to work nights and Saturdays and Sundays as required for management coverage.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage multiple situations simultaneously in a fast-paced environment.
Knowledge of client service techniques and operational practices.
Problem-solving and organizational and planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, with the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean spa, sunless, and UV equipment; bend down to pick up trash, towels, and other items; and lift or assist in lifting items and heavy boxes.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

College education preferred but not required.
Management and/or sales experience preferred but not required.
Beauty, spa, tanning industry, and/or customer service experience preferred.

Responsibilities

Monitor and manage daily spa operations in a fast-paced environment.
Lead by example in company operations and create a client-centric experience.
Support sales performance and consistently meet sales goals.
Assist the Wellness Spa Director with cleanliness, maintenance, sanitation, and organization of the spa.
Establish clear goals and objectives for team members.
Coach, train, and provide feedback to improve team members’ daily performance.
Generate sales reports, maintain inventory, and assist with other Wellness Spa Director functions.
Assist the Wellness Spa Director in controlling revenue and expenses.
Help maintain staffing levels to support productivity and customer service while controlling labor costs.
Provide management coverage during nights and on Saturdays and Sundays as required.
Set a positive example and demonstrate a calm demeanor during high-volume periods.
Perform spa, sunless, and UV equipment cleaning functions, including dusting, sweeping, mopping, and scrubbing.