DIRECTOR OF SPA & WELLNESS

Fisher Island Club•Fisher Island, FL

13h

About The Position

The Director of Spa & Wellness is responsible for the spa and wellness facility’s day-to-day operations, including its physical structure, tranquility, and aesthetic appearance. The director leads and motivates staff to achieve operational goals and exceed member and guest expectations, while overseeing the quality and satisfaction of facility programs and services. The role represents a fit and healthy lifestyle and involves regular interpersonal contact with members and guests. The director oversees facility standards, staffing, training, maintenance, customer service, reservations, retail operations, inventory, purchasing, and financial performance. The position also ensures integration of the spa and fitness facility into Club operations, compliance with licensing and health requirements, and accurate operational and staff records. The role requires discretion and independent judgment on matters of significance.

Requirements

College degree in hospitality, spa management, wellness, or a related field.
Five years of experience managing a luxury resort property.
Five years of experience in the hospitality industry at a similar luxury resort.
At least one approved industry certification.
Proven business management skills.
Five to ten years of spa operations experience at a 4- to 5-Diamond/Star executive level.
Ability to maintain calm, professional leadership in a fast-paced environment.
Experience with luxury skin care, haircare, and nail care brands.
Experience in Forbes or luxury hotel/Club environments and understanding of luxury service standards.

Nice To Haves

Active membership in the International Spa Association (ISPA).
Active membership in the Florida Spa & Wellness Association.
Active membership in the Sports & Fitness Industry Association.

Responsibilities

Provide leadership in guest hospitality, model excellent customer service, and create a positive atmosphere.
Ensure compliance with Club policies, standards, and procedures through training, supervision, and hands-on management.
Maintain a comprehensive facility operations manual covering services, administration, and maintenance.
Maintain daily management reports with key facility statistics and a summary of operations.
Develop and maintain facility maintenance procedures and checklists, including preventive maintenance and repair.
Conduct monthly inventories of supplies, equipment, and products.
Build a team of service providers that meets professionalism and service standards.
Recruit, interview, hire, and train staff to maintain full staffing.
Ensure staff understand services, products, programs, and activities through regular meetings and workshops.
Provide supervisory coverage through a Manager on Duty system.
Assess employee progress, coach and train staff, administer fair and consistent discipline, and complete annual performance evaluations.
Provide excellent customer service, monitor guest feedback, and follow up on guest requests and comments.
Integrate the spa and fitness facility into the overall Club operations.
Position the spa in the marketplace by conducting competitive analysis and assessing competitors’ strengths and weaknesses.
Select vendors for spa retail operations and manage contract agreements.
Oversee retail product research, selection, purchasing, and display.
Manage supply inventories and purchasing controls, including uniforms.
Monitor actual and projected spa sales to meet or exceed revenue goals.
Develop and implement a retail sales plan to attain financial goals.
Set service and retail goals for staff and guide them in achieving those goals.
Develop seasonal utilization schedules to support budgeting and payroll management.
Control professional product usage through service cost analysis and an inventory control system.
Provide the accounting department with financial information for accurate reporting of daily sales and performance.
Maintain an effective inventory system with par stock levels for spa equipment and supplies.
Ensure compliance with state licensing and health requirements.
Maintain complete, accurate, and current records for staff, independent contractors, and vendors, including licenses, contracts, insurance certificates, and business licenses.
Establish reservation procedures using spa software or a manual reservation system.
Exercise discretion and independent judgment in duties involving significant matters.
Complete other assigned tasks to ensure operational excellence.