Spa Assistant Manager -Full-Time - Maryland
About The Position
The Spa Assistant Manager supports the Spa Manager with day-to-day spa operations at Live! Casino & Hotel, helping deliver exceptional wellness experiences and maintain high standards of guest service, professionalism, and care. The role balances guest service, team support and development, and administrative oversight to help ensure an efficient, organized operation and a relaxing, seamless guest experience. The Assistant Manager supports guest services and front desk operations, helps resolve guest concerns, and contributes to guest satisfaction. They provide team guidance and training, coordinate coverage, and serve as the supervisor on duty when the Spa Manager is absent. Administrative responsibilities include inventory and supply support, facility readiness, sales reporting, payment reconciliation, and assistance with marketing and promotions. The role may also represent the spa at community events and includes other duties as assigned. This position is based in a 24/7 high-energy casino environment. Work includes exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises; smoking is allowed in the environment. The role requires standing and walking for extended periods, occasional bending, lifting, and reaching, and lifting up to 25 pounds.
Requirements
- High school diploma or General Education Degree required.
- At least 2 years of customer service or spa/hospitality experience required.
- Strong customer service and interpersonal skills.
- Leadership ability with a collaborative, hands-on approach.
- Detail-oriented, highly organized, and proactive problem solver.
- Comfort handling money and processing transactions.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks efficiently and calmly under pressure.
- Familiarity with spa booking systems and standard office software.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Ability to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.
- Ability to stand and walk for extended periods and lift up to 25 pounds.
- Ability to perform occasional bending, lifting, and reaching.
- Ability to operate a computer, calculator, phone, and office supplies.
Nice To Haves
- College coursework or a degree in Hospitality, Business, or a related field.
- Knowledge of spa services and luxury service standards.
- Previous experience in a supervisory or leadership role.
Responsibilities
- Support the Spa Manager in managing daily spa operations and ensuring service excellence.
- Assist with front desk duties, including guest check-ins and check-outs, appointment scheduling, and payments.
- Resolve minor guest issues or complaints and escalate complex matters to the Spa Manager as needed.
- Maintain knowledge of spa services, promotions, products, and policies to communicate effectively with guests and team members.
- Monitor guest satisfaction and contribute ideas to improve the spa experience.
- Serve as supervisor on duty when the Spa Manager is not present.
- Provide training and support to front desk and service team members.
- Communicate daily expectations, service goals, and updates to the team.
- Help coordinate shift coverage and staff schedules.
- Contribute to staff communications and record-keeping, including logbooks and memos.
- Assist with supply ordering and inventory control, and ensure retail and operational areas are stocked.
- Maintain facility readiness, including the cleanliness, safety, and functionality of spaces and equipment.
- Process daily sales reports, reconcile payments, and assist with monitoring financial transactions.
- Support marketing initiatives and promotional efforts as directed by the Spa Manager.
- Ensure adherence to spa policies, procedures, and company standards.
- Represent the spa at community events when needed.
- Perform other duties as assigned.
Benefits
- Comprehensive group health benefits for full-time and part-time team members and eligible dependents.
- Free basic life insurance.
- Free short-term and long-term disability.
- Retirement savings options.
- Paid time off.
- Tuition reimbursement.
- On-site wellness center for team members and eligible dependents at the Maryland property.
- Training and pathways for career growth.
- Rewards and recognition programs.
- Annual merit-based pay increases.
- Discretionary performance bonuses.
- Discretionary service bonuses.
- Free parking.
- Free food and discounted meals.
- Live! Hotel, Food & Beverage, and Entertainment discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
