Supervisor, Spa & Wellness

Four Seasons Hotels and Resorts•Surfside, FL

2d•Onsite

About The Position

The Supervisor, Spa & Wellness is an integral member of the Spa Team and provides a welcoming first impression for guests through intuitive service, attention to detail, and efficient check-in. The role ensures accurate spa reservations, timely appointment pick-up, and a welcoming, relaxing spa environment. The supervisor supports daily spa operations, guest satisfaction, employee communication and training, administrative tasks, and compliance with Four Seasons and Forbes Standards.

Requirements

Excellent reading, writing, and oral proficiency in English.
Excellent communication skills.
Thorough understanding of spa treatments and the spa environment.

Nice To Haves

Basic knowledge of Microsoft, OneDrive, and Book4Time.
Supervisory experience.

Responsibilities

Welcome guests arriving at the Spa and serve as the main contact for guests under group reservations.
Resolve guest concerns and provide professional service to build guest confidence and satisfaction.
Assist with incoming reservations, in-house correspondence, emails, and other communications; send email confirmations and respond to inquiries.
Assist management in establishing and communicating goals, performance expectations, timetables, and deadlines for shift or departmental operations, and ensure employees understand them.
Facilitate training for Spa Coordinators and assist Spa Attendants as needed.
Perform administrative tasks, including purchase orders, receiving, and inventory.
Ensure Four Seasons and Forbes Standards are met.