Case Manager - Samoshel (SPA 5)(Tuesday - Saturday, 8am - 4:30pm)

The People Concern•Los Angeles, CA

4d•$24 - $27•Onsite

About The Position

The Case Manager provides whole-person case management to interim housing clients, assessing behavioral, physical, psychosocial, and activities-of-daily-living needs. The role develops, coordinates, and facilitates services for integrated care program consumers according to individual plans of care, with the goal of supporting permanent housing. The position serves approximately 20–25 clients and provides active case management, including weekly individual meetings. The Case Manager leads housing-related case management for assigned clients, maintains active housing plans, connects clients with community resources, and works with them to address barriers to housing. The role uses a client-centered approach incorporating motivational interviewing, harm reduction, trauma-informed care, and strengths-based support. The Case Manager works collaboratively with clients, agency and program staff, and external service providers; facilitates intakes, groups, and crisis intervention; and maintains accurate, confidential documentation in HMIS in accordance with program funder requirements and applicable agency, state, and HIPAA regulations. This is a full-time, non-exempt, non-management position at Samoshel in Santa Monica. It is fully onsite and scheduled Tuesday through Saturday, 8:00 a.m. to 4:30 p.m.

Requirements

At least one year of experience in case management.
Valid California driver's license, reliable auto insurance, and an acceptable driving record.
Experience and ability to demonstrate knowledge of issues faced by people who are at risk of homelessness, experiencing homelessness, and/or formerly homeless.
Skill in non-violent crisis intervention.
Ability to self-motivate and remain flexible in a fast-paced environment with minimal supervision.
Strong interpersonal and team-building skills.
Strong knowledge of Microsoft Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree in a related field; strongly preferred but not required.
Knowledge of HMIS databases and the Coordinated Entry System; strongly preferred.

Responsibilities

Manage a caseload of approximately 20–25 clients and meet individually with each assigned client weekly.
Lead housing-related case management and maintain an active housing plan for each client, using creative solutions to homelessness.
Maintain knowledge of community resources and connect clients with comprehensive, wrap-around services suited to their circumstances.
Work with clients to address housing barriers, including connecting them to income and benefits, mental health services, and physical health services.
Build trusting relationships and use a client-centered approach incorporating motivational interviewing, harm reduction, and trauma-informed care.
Advocate for clients in the shelter and when working with other agencies or service providers.
Facilitate intakes for individuals referred to interim housing.
Create a supportive environment and support client progress using a strengths-based approach.
Facilitate wellness, enrichment, and life-skills groups.
Provide crisis intervention when needed.
Protect client confidentiality and comply with agency, state, and HIPAA regulations.
Create and maintain accurate client documentation, including intakes, referrals, progress notes, and service delivery, in HMIS and in accordance with program funder requirements.
Participate in case conferences, individual supervision, staff meetings, evaluations, and trainings.
Coordinate services in collaboration with agency and program staff.
Communicate effectively and promptly with management, peers, and clients.
Perform other duties as assigned.

Benefits

Medical insurance
Vision insurance
Dental insurance
403(b) retirement plan with matching
Paid holidays
Paid vacation days
Paid sick days
Employee Assistance Program (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic life insurance and Accidental Death & Dismemberment (AD&D)
Voluntary short- and long-term disability
Voluntary pet insurance
Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
The People Concern University and certificates