Community Technician - Beaver Pond - Saturday-Wednesday 8am-4:30pm

Bowery Residents Committee • Queens, NY

2d

About The Position

BRC is seeking a full-time Community Technician for its Beaver Pond program. This hands-on, frontline role provides a consistent, trusted presence for individuals experiencing homelessness, including people facing crisis, uncertainty, or transition. The position supports a safe and orderly residential environment and calls for sound judgment, empathy, and the ability to remain calm under pressure. Prior shelter experience is not required. The role is listed as 37.5 hours per week in a 24/7 program, with mandatory overtime. The posting notes that morning, evening, and overnight shifts are available; the listed schedule is Saturday–Wednesday, 8:00 a.m.–4:30 p.m.

The position offers experience in trauma-informed care, harm reduction, and crisis intervention, along with structured training and onboarding, team support, BRC-sponsored certifications, and pathways to case management, senior roles, and leadership.

Requirements

• High school diploma or GED required.
• Strong communication skills.
• Basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Nice To Haves

• Experience working with people experiencing homelessness or with mental health or substance use populations.
• Security Guard license, Food Handler Certificate, or similar certifications.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond professionally to conflicts, safety concerns, and crises.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support, including First Aid/CPR and Narcan; training is provided.
• Complete documentation, including logbooks, incident reports, and progress notes.
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.
• Perform related duties as assigned.

Benefits

• Health and dental insurance starting Day One.
• More than three weeks of vacation, 12 holidays, and sick and personal time.
• 403(b) retirement plan with employer match.
• Tuition assistance and paid training opportunities.
• Flexible Spending Accounts for healthcare, transit, and childcare.
• BRC-sponsored certifications, including CPR/First Aid, Narcan, and Fire Safety Guard.
• Professional development and structured training and onboarding.
• Team support and a mission-driven team committed to staff wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED