Community Technician - AC - Saturday-Wednesday 7am-3:30pm

Bowery Residents Committee • Brooklyn, NY

2d

About The Position

BRC is hiring a full-time Community Technician for a 24/7 program. This hands-on, frontline role provides a consistent and trusted presence for individuals experiencing homelessness, including people in moments of crisis, uncertainty, or transition. It is suited to candidates interested in social work, human services, public health, or emergency response. Prior shelter experience is not required; strong judgment, empathy, and the ability to remain calm under pressure are important.

The role maintains a safe and orderly residential environment, engages residents using trauma-informed and de-escalation techniques, and responds professionally to conflicts, safety concerns, and crises. It also includes screening residents and visitors, providing emergency support, completing documentation, supporting fire safety procedures and compliance, and helping with meals, escorts, inventory, and facility upkeep. Training is provided for emergency support and required certifications.

The schedule is 37.5 hours per week in a 24/7 program. The posting lists a Saturday–Wednesday, 7:00 a.m.–3:30 p.m. schedule and also states that morning, evening, and overnight shifts are available. Mandatory overtime is required.

Requirements

• High school diploma or GED.
• Strong communication skills.
• Basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Nice To Haves

• Experience with people experiencing homelessness or with mental health or substance use populations.
• Security Guard license, Food Handler Certificate, or similar certifications.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond professionally to conflicts, safety concerns, and crises.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support, including First Aid/CPR and Narcan support; training is provided.
• Complete logbooks, incident reports, and progress notes.
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Benefits

• Health and dental insurance starting Day One.
• More than three weeks of vacation, 12 holidays, and sick and personal time.
• 403(b) retirement plan with employer match.
• Tuition assistance and paid training opportunities.
• Flexible Spending Accounts for healthcare, transit, and childcare.
• BRC-sponsored certifications, including CPR/First Aid, Narcan, and Fire Safety Guard.
• Structured training, onboarding, and team support.
• Professional development and pathways to case management, senior roles, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED