Spa Manager

Schulte Companies • Washington, DC

2d

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, and hands-on Spa Manager. The role oversees daily spa operations to support guest satisfaction, operational efficiency, and team performance. The manager leads and develops spa staff, maintains service standards and regulatory compliance, monitors financial performance, and works with sales and marketing on promotions. The position also responds to guest concerns and evaluates treatments, products, and services in light of industry trends and guest feedback.

The role requires at least 2–3 years of experience in a spa or wellness environment, including at least one year in a supervisory or management position. A bachelor's degree in hospitality, business, wellness management, or a related field is preferred. Flexibility to work weekends, evenings, and holidays as business needs dictate is required.

Requirements

• Minimum of 2–3 years of experience in a spa or wellness environment, including at least one year in a supervisory or management role.
• Experience with spa booking systems, inventory control, and budget management.
• Strong leadership and team development skills, including the ability to inspire and motivate staff.
• Excellent customer service, conflict resolution, and communication abilities.
• Knowledge of spa services, products, trends, and guest service best practices.
• Proficiency in spa or hotel management software and Microsoft Office Suite.
• Strong business acumen and analytical skills to track performance and drive results.
• Ability to prioritize, multitask, and manage time efficiently in a fast-paced environment.
• Flexibility to work weekends, evenings, and holidays as business needs dictate.

Nice To Haves

• Bachelor's degree in hospitality, business, wellness management, or a related field.

Responsibilities

• Oversee daily spa operations to ensure guest satisfaction, operational efficiency, and team performance.
• Lead, train, and manage therapists, technicians, and front desk team members; support hiring, onboarding, scheduling, and performance management.
• Develop and implement spa service standards, procedures, and policies.
• Monitor revenue, labor costs, inventory, and budget adherence; generate and analyze reports to identify trends and opportunities.
• Coordinate marketing and promotional efforts with sales and marketing teams to drive bookings and retail sales.
• Ensure compliance with safety, sanitation, and licensing requirements.
• Address and resolve guest concerns professionally and promptly.
• Evaluate and recommend treatments, products, and service offerings based on industry trends and guest feedback.

Benefits

• Daily Pay
• Free telemedicine and virtual mental health care access starting on day one
• Multiple health insurance options
• Life insurance options
• 401(k) plan with company match for eligible associates
• Paid parental leave
• Paid time off for eligible associates in accordance with company policy
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Discounts through the Schulte Savings Marketplace, including event tickets, electronics, and gym memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed