Spa Manager

Schulte Hospitality Group • Washington, DC

2d

About The Position

Schulte Hospitality Group is seeking an energetic, experienced, hands-on Spa Manager. The role oversees daily spa operations to support guest satisfaction, operational efficiency, and team performance. The manager leads spa staff and supports hiring, onboarding, scheduling, training, and performance management; develops service standards and procedures; monitors financial performance, inventory, and budgets; collaborates on marketing and promotions; ensures safety, sanitation, and licensing compliance; resolves guest concerns; and evaluates new services and products based on industry trends and guest feedback.

The position requires spa or wellness experience, including supervisory or management experience, and experience with spa booking systems, inventory control, and budget management. A bachelor's degree in hospitality, business, wellness management, or a related field is preferred. The role requires flexibility to work weekends, evenings, and holidays as business needs dictate.

Requirements

• Minimum of 2–3 years of experience in a spa or wellness environment, including at least 1 year in a supervisory or management role.
• Experience with spa booking systems, inventory control, and budget management.
• Strong leadership and team development skills, with the ability to inspire and motivate staff.
• Excellent customer service, conflict resolution, and communication abilities.
• Knowledge of spa services, products, trends, and guest service best practices.
• Proficiency in spa or hotel management software and Microsoft Office Suite.
• Strong business acumen and analytical skills to track performance and drive results.
• Ability to prioritize, multitask, and manage time efficiently in a fast-paced environment.
• Flexibility to work weekends, evenings, and holidays as business needs dictate.

Nice To Haves

• Bachelor's degree in hospitality, business, wellness management, or a related field.

Responsibilities

• Oversee daily spa operations to ensure guest satisfaction, operational efficiency, and team performance.
• Lead, train, and manage therapists, technicians, and front desk team members; support hiring, onboarding, scheduling, and performance management.
• Develop and implement spa service standards, procedures, and policies.
• Monitor revenue, labor costs, inventory, and budget adherence; generate and analyze reports to identify trends and opportunities.
• Coordinate marketing and promotional efforts with sales and marketing teams to drive bookings and retail sales.
• Ensure compliance with safety, sanitation, and licensing requirements.
• Address and resolve guest concerns professionally and promptly.
• Evaluate and recommend new treatments, products, and service offerings based on industry trends and guest feedback.

Benefits

• Daily Pay
• Free telemedicine and virtual mental health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401k plan with company match for eligible associates
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed