Spa Manager

R+L Carriers • Ocala, FL

1d

About The Position

Golden Ocala Golf Club is hiring a full-time Spa Manager, starting at $20.00 plus commissions, with various shifts. The Spa Manager oversees Forbes Travel Guide service standards, onboarding and team training, front desk operations, retail and inventory communication, and daily spa operations and leadership. The role includes maintaining a visible presence on the spa floor and supporting exceptional guest experiences.

Responsibilities

• Lead Forbes Travel Guide service training initiatives and ensure luxury hospitality standards are consistently executed by spa team members.
• Conduct daily service observations and coaching; reinforce guest engagement standards, service scripting, attention to detail, and celebration practices.
• Support service recovery and assist with guest concerns professionally and promptly.
• Maintain a visible presence on the spa floor and monitor presentation, ambiance, cleanliness, and readiness throughout the day.
• Oversee onboarding and training of new spa team members, ensuring completion of departmental training and operational expectations.
• Provide ongoing coaching and service development for front desk and spa support teams; keep team members informed about services, seasonal offerings, retail products, and operational updates.
• Oversee daily spa front desk operations and guest flow, create and manage front desk schedules, and assist with shift coverage and operational support as needed.
• Ensure proper phone etiquette, booking standards, guest communication, reservation accuracy, and operational organization.
• Support check-in and check-out procedures and keep front desk areas clean, organized, and luxury presentation-ready.
• Ensure front desk staff understand retail products and promotions; communicate inventory updates, retail initiatives, and seasonal offerings.
• Support merchandising and retail display presentation, and assist in monitoring front desk supplies and spa amenities.
• Conduct daily pre-shift meetings and operational communication; coordinate with spa leadership on operational updates and staffing needs.
• Assist with guest and member requests, VIP arrivals, and special accommodations.
• Monitor daily operational checklists and opening and closing procedures.
• Foster a positive, professional, team-oriented environment and support interdepartmental communication.

Benefits

• Commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed