Spa Manager

Ottine Mineral Springs•Gonzales, TX

11h

About The Position

The Spa Manager leads all spa operations, strategy, and staff development for Ottine Mineral Springs. The role is accountable for the guest experience, treatment quality and licensure compliance, retail and product strategy, and financial results, while partnering with other departments on events and broader guest programming. The ideal candidate brings senior wellness or spa leadership experience, strong business acumen, and a vision for growing the spa alongside the resort. The position requires some nights, weekends, and holidays. The manager may also be asked to take on additional tasks as operational needs require; responsibilities and the job description may be reviewed and modified. The work takes place in an indoor/outdoor space and requires manual dexterity, auditory and visual skills, following written and verbal instructions and procedures, and communicating effectively and professionally. Ottine Mineral Springs is an equal opportunity employer that values diversity, equity, and inclusion. The company states that it supports continuous learning and development and that career advancement may be possible with dedication and demonstrated performance. Salary is $62,000–$66,000 annually.

Requirements

High school diploma or GED.
Five years of progressive spa or wellness leadership experience, including managing Licensed Massage Therapists and multi-role teams; luxury or wellness-focused experience is preferred.
Strong knowledge of spa, yoga, and other wellness services, including product development and merchandising.
Ability to understand and use computer programs such as a spa booking system and property management system.
Excellent leadership and team management skills.
Strong organizational skills and attention to detail.
Exceptional guest service skills and a passion for creating memorable experiences.
Ability to work collaboratively with cross-functional teams.
Ability to speak, read, write, and understand English.
Reliability, punctuality, and professional communication skills.
Ability to work under pressure with patience and customer-service focus.
Availability to work some nights, weekends, and holidays.
Manual dexterity, auditory and visual skills, ability to follow written and verbal instructions and procedures, and ability to communicate effectively and professionally.
Comfort working in an indoor/outdoor space.

Nice To Haves

CPR and first aid certification, or willingness to be trained.
Experience in a luxury or wellness-focused environment.

Responsibilities

Oversee spa staff, including the Spa Supervisor, Licensed Massage Therapists (LMTs), estheticians, and attendants; set expectations and provide coaching and development.
Manage hiring, onboarding, and contractor orientation for therapists to support consistent service standards.
Develop scheduling strategies and staff models that balance guest demand, labor costs, and therapist workload.
Conduct performance reviews and manage disciplinary processes in partnership with HR.
Build a culture of hospitality, accountability, and professional growth across the spa team.
Manage spa operations and personalized service throughout the guest experience, serving as the final escalation point for guest concerns.
Set and monitor service standards, treatment protocols, and presentation across spa areas.
Ensure compliance with health and safety standards, OSHA, state regulations, and sanitation and licensing requirements.
Manage applications and renewals for spa and wellness licenses and certifications.
Oversee equipment maintenance and facility upkeep, coordinating repairs as needed.
Analyze service utilization, guest satisfaction, and financial performance to identify opportunities to improve efficiency and profitability.
Collaborate with the Retail Curator on product selection, merchandising, and spa boutique sales performance.
Develop products and services by evaluating and introducing treatments, services, and retail lines aligned with guest demand and industry trends.
Create a long-term spa growth plan aligned with resort expansion, including capacity planning, new service lines, and facility needs.
Partner with other departments to plan and deliver spa participation in resort events, packages, and promotions.
Collaborate with Guest Services on guest communications and processes for scheduling, intake, and payment.
Represent the spa in leadership and cross-functional meetings.
Maintain knowledge of resort amenities and offerings to support an integrated guest experience.
Carry out additional tasks and duties as needed or directed.