Spa Manager

European Wax Center • Lee's Summit, MO

2d • Onsite

About The Position

The Spa Manager leads day-to-day operations at the European Wax Center in Lee's Summit and coaches and motivates the team to deliver exceptional guest experiences and achieve sales goals. This is a full-time, in-center leadership position. The manager oversees team development, sales performance, center operations, guest concerns, compliance, promotions, visual merchandising, and cleanliness. Flexible availability is required, including a mix of opening, closing, and weekend shifts. Center Managers are typically expected to work two Saturdays per month; schedules may vary based on business needs.

Requirements

• At least 2 years of management experience.
• Flexible availability to support business needs, including opening, closing, and weekend shifts.
• Leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfort using POS, scheduling, and guest management software.
• Passion for delivering exceptional guest experiences in a fast-paced environment.
• Ability to professionally resolve guest concerns with empathy and sound judgment.
• Ability to stand for extended periods, lift or move up to 25 lbs, and reach items stored at various heights.

Nice To Haves

• Retail and/or beauty management experience.

Responsibilities

• Lead, coach, and develop a high-performing team.
• Train and support Associates in delivering exceptional guest experiences and building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management, and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, operational procedures, and brand standards.
• Execute promotions and maintain visual merchandising and center cleanliness.
• Adapt to changing business needs and new initiatives.

Benefits

• Commission opportunities
• Performance-based bonuses
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off bank for vacation, personal, and sick time
• Pet insurance
• Employee discounts, including free waxing services and 40% off retail products
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness program participation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed