Spa Manager

Montage International•Laguna Beach, CA

2d•$75,000 - $90,000

About The Position

The Spa Treatment Manager is a front-of-house ambassador and operational leader for Spa Montage. The role serves as Manager on Duty during assigned shifts and leads the spa treatment team, overseeing planning, communication, and execution of spa services in line with Montage’s luxury service standards. The manager supports a refined, personalized guest journey and maintains smooth daily spa and retail operations. The position oversees treatment-team scheduling, meetings, training, supplies, product use, and communication; collaborates with spa leadership and internal departments to develop bespoke services; and supports guest service, feedback follow-up, bookings, labor optimization, sales, utilization, and profitability. It also supports associate development, vendor relations, reporting, safety programs, community initiatives, and environmental efforts. The role requires at least one year of experience in a comparable spa or luxury hospitality environment and fully flexible availability, including mornings, evenings, weekends, and holidays. Physical requirements include standing, walking, lifting up to 60 pounds, maneuvering equipment up to 350 pounds when needed, bending, stretching, twisting, repetitive motions, and using auditory, visual, and manual abilities. The stated base salary range is $75,000 to $90,000, exclusive of incentive pay.

Requirements

At least one year of experience in a comparable spa or luxury hospitality environment, with demonstrated expertise in day-to-day spa operations.
Fully flexible availability, including mornings, evenings, weekends, and holidays, and ability to adjust to business needs.
Exceptional written and verbal communication skills and strong computational ability.
Excellent punctuality and time-management skills.
Professionalism, integrity, warmth, humility, and a positive, gracious demeanor.
Empathy, guest and team advocacy, adaptability, transparency, and interest in continuous learning and mentoring.
Leadership presence, calm under pressure, sound judgment, conflict-resolution expertise, and critical-thinking ability.
Ability to anticipate operational, guest, and associate needs.
Working knowledge of federal, state, and local employment and safety regulations, including EEO, civil rights, wage and hour standards, occupational safety and health, and labor relations; examples listed include Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Attention to detail and ability to maintain cleanliness and presentation standards.
Ability to multitask, prioritize, and delegate in a fast-paced environment.
Ability to work independently and collaboratively.
Solutions-driven approach under pressure and appropriate urgency for guest and associate needs.
Guest-first approach and genuine passion for luxury hospitality.
Strong interpersonal and organizational abilities.
Discretion and professionalism in protecting guest, associate, and hotel proprietary information.
Ability to stand, walk, and move for extended periods.
Ability to lift up to 60 pounds and maneuver equipment up to 350 pounds when needed.
Ability to bend, stretch, twist, and perform repetitive motions.
Strong auditory and visual acuity.
Manual dexterity to operate necessary equipment.

Nice To Haves

Experience in a luxury spa or hotel environment with high guest-service standards, preferably one with a Forbes 4- or 5-star rating.
Formal education or a degree in Hospitality, or trade-school education related to spa services.

Responsibilities

Serve as Manager on Duty during assigned shifts and act as the primary onsite spa leader and decision maker.
Guide spa and retail teams, ensuring service consistency, operational integrity, and alignment with Montage standards.
Address guest and associate concerns with composure and professionalism.
Oversee treatment-team scheduling, meetings, training, product and supply ordering, product usage, team communication, and day-to-day operations.
Partner with internal departments and spa leadership to develop and launch bespoke spa services.
Provide anticipatory guest service through reservations, arrivals, transitions, and departures.
Handle guest feedback and follow-up communication with care.
Oversee daily spa and retail operations and maintain front-of-house presentation standards.
Support financial and performance goals, including capture rates, utilization, sales, and profitability.
Maximize revenue through effective scheduling, upgraded services, and retail sales.
Oversee bookings, schedules, and labor optimization.
Train and coach associates in luxury service, product and treatment knowledge, sales, booking practices, and systems use.
Ensure associates have the communication, tools, and resources needed to provide personalized service.
Oversee training completion and implementation of compliance training, safety topics, standard operating procedures, and treatment protocols.
Manage vendor communication, ordering, troubleshooting, and monthly reporting.
Complete administrative assignments supporting spa leadership and departmental success.
Champion safety programs and promote wellbeing and mindfulness for guests and associates.
Support community initiatives and environmental efforts through Hearts of Montage participation.