Spa Manager

Golden Ocala•Ocala, FL

23h

About The Position

Golden Ocala Golf Club is hiring a full-time Spa Manager, starting at $20.00 plus commissions, with various shifts. The Spa Manager leads Forbes Travel Guide service training and ensures luxury hospitality standards are consistently delivered by the spa team. The role oversees onboarding and ongoing training, front desk operations and scheduling, guest flow, retail and inventory communication, and daily spa operations. The manager maintains a visible presence on the spa floor, supports guest concerns and special requests, monitors the spa’s presentation and readiness, and fosters a positive, professional, team-oriented environment.

Responsibilities

Lead Forbes Travel Guide service training initiatives.
Ensure luxury hospitality standards are consistently executed by all spa team members.
Conduct daily service observations and coaching.
Reinforce guest engagement standards, service scripting, attention to detail, and celebration practices.
Support service recovery and address guest concerns professionally and promptly.
Maintain a visible presence on the spa floor to support exceptional guest experiences.
Monitor spa presentation, ambiance, cleanliness, and readiness throughout the day.
Oversee onboarding and training for new spa team members and ensure they complete departmental training and understand operational expectations.
Provide ongoing coaching and service development for front desk and spa support teams.
Keep team members informed about new services, seasonal offerings, retail products, and operational updates.
Support continuous education and team accountability.
Oversee daily spa front desk operations and guest flow.
Create and manage front desk schedules.
Ensure proper phone etiquette, booking standards, and guest communication.
Monitor reservation accuracy and operational organization.
Support check-in and check-out procedures to ensure seamless guest experiences.
Assist with shift coverage and operational support when needed.
Keep front desk areas clean, organized, and ready for luxury presentation.
Ensure the front desk team knows retail products and promotions.
Communicate inventory updates, retail initiatives, and seasonal offerings to the team.
Support merchandising and presentation of retail displays.
Assist in monitoring front desk supplies and spa amenities.
Conduct daily pre-shift meetings and operational communication.
Coordinate with spa leadership regarding operational updates and staffing needs.
Assist with guest and member requests, VIP arrivals, and special accommodations.
Monitor daily operational checklists and opening and closing procedures.
Foster a positive, professional, and team-oriented environment.
Support interdepartmental communication.