Spa Manager

Babylon & Huntington • Huntington, NY

2d

About The Position

The Spa Manager directs and organizes the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. The role focuses on achieving sales targets, developing effective marketing strategies, and ensuring an exceptional guest experience. The manager collaborates with and guides a diverse staff to operate efficiently through coordination, communication, and cooperation. The spa offers massage, facial, and waxing services and emphasizes guest well-being, relaxation, and comfort. Spa experience is a plus but is not required; training in the spa industry will be provided.

Requirements

• Great personality and excellent interpersonal skills.
• Sales and marketing skills, with the ability to grow the business and maximize profit and revenue.
• Ability to lead and manage a diverse staff.
• Strong communication skills and ability to connect with staff and stakeholders.
• Excellent organizational skills to support effective spa operations and meet customer expectations.
• Empathy and the ability to understand others’ perspectives.

Nice To Haves

• Spa experience is a plus, but not required.

Responsibilities

• Overcome objections during the sales process and increase the membership base.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis to drive business decisions and success.
• Use sound judgment and work independently with minimal supervision.
• Plan and direct operations to meet daily needs.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Promote customer satisfaction and address dissatisfaction by resolving service complaints.
• Ensure compliance with Hand & Stone policies and procedures and applicable local, state, and federal laws and regulations.
• Hire, train, supervise, develop, and mentor team members according to Hand & Stone policies and procedures.
• Motivate and empower the team to achieve high standards.

Benefits

• Medical benefits for eligible employees.
• Paid time off for eligible employees.
• One massage or facial each month.
• Discounts on retail products.
• Competitive pay.
• Retirement plan for eligible employees.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed