Spa Manager

Lodging Dynamics • Sedona, AZ

13d • $55,000 - $60,000

About The Position

The Spa Manager is responsible for the overall operation of the Spa, including team leadership, inventory management, customer service, and maintaining cleanliness and safety standards while promoting a relaxing atmosphere for clients. The role manages daily operations, staff scheduling, equipment maintenance, budgets, inventory, marketing, and the client experience. It also oversees recruitment, training, performance management, compliance, and department goals.

Requirements

• Technical/trade school certification or equivalent in a related field.
• At least two years of experience in a related field.
• At least two years of supervisory experience in a related field.
• Massage Therapy Certification and Arizona State License.
• Ability to understand and follow oral and written directions and communicate effectively in English with internal and external customers.
• Proven spa management abilities, preferably in a similar luxury or wellness setting.
• Strong leadership and supervisory skills.
• Knowledge of spa treatments, including massages, facials, body treatments, and modality techniques.
• Ability to maintain a positive, professional working environment and foster a culture of excellence.
• Ability to work effectively in a culturally diverse environment and support diversity and inclusion.
• Time management, organization, and ability to manage multiple priorities and frequent interruptions or distractions.
• Ability to recognize emergencies and take appropriate action.
• Emotional intelligence and interpersonal skills; ability to build working relationships and motivate a collaborative, high-performing team.
• Analytical, problem-solving, accuracy, and precision skills.
• Ability to work scheduled shifts, follow timekeeping policies, and comply with labor regulations, including meal and rest break requirements.
• Ability to develop and implement business strategies and interpret and create policies, procedures, and manuals.
• Ability to communicate effectively with management and external stakeholders and resolve concerns raised by management, team members, and customers.
• Business acumen, including financial management, budgeting, cost control, and revenue optimization.
• Ability to identify revenue-generating opportunities while managing costs and resources.
• Knowledge of industry trends, best practices, regulations, and the industry landscape.
• Ability to engage diplomatically with third-party operators and owners and respond to partner feedback.
• Negotiation skills and basic math skills.
• Proficiency with spa software for scheduling, inventory management, and client records.
• Proficiency with Google Docs or Microsoft Word, Google Sheets or Microsoft Excel, and Gmail or Microsoft Outlook; basic knowledge of Google Slides or Microsoft PowerPoint.

Responsibilities

• Manage day-to-day Spa operations and service delivery.
• Implement and enforce Spa policies, procedures, safety requirements, and hygiene protocols.
• Hire, train, supervise, and manage Spa team members, including supervisors, coordinators, therapists, estheticians, wellness providers, and prep attendants.
• Schedule staff to ensure appropriate coverage and client satisfaction.
• Monitor equipment functionality and coordinate repairs and maintenance.
• Conduct performance evaluations and provide feedback; delegate work and foster a supportive work environment.
• Greet clients, respond to inquiries, book appointments, provide exceptional service, and handle concerns and complaints professionally.
• Promote Spa services and retail products.
• Manage the Spa budget, expenses, revenue, and financial reporting; identify trends and improvement opportunities.
• Oversee inventory and maintain appropriate stock levels for treatment products and retail items.
• Develop and execute marketing strategies; collaborate with Marketing on campaigns and packages, and maintain the website and social media presence.
• Maintain professional appearance and attendance, communicate with team members and management, and participate in meetings.
• Follow safety, emergency, company, and applicable regulatory procedures; complete required training and comply with company policies.
• Set team objectives, assign and review work, recruit and interview, orient and train, address performance issues, investigate concerns, prepare schedules, approve time records and time-off requests, and recommend corrective action or termination as appropriate.
• Assess and mitigate risk, ensure regulatory compliance and productivity, oversee department budgeting, and ensure effective inventory management.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree