Spa Manager - Alpenglow Spa

Vail Resorts•Keystone, CO

10d•$60,000 - $75,000

About The Position

The Spa Manager at Alpenglow Spa is a people-first leader responsible for creating a supportive and engaging workplace where employees feel valued, empowered, and equipped to provide outstanding service. The role develops the team, improves daily operations, and fosters collaboration and accountability to drive employee satisfaction and business success. The position is year-round and full-time, with a starting wage of $60,000–$75,000 plus an annual bonus.

Requirements

2–3 years of leadership experience in a spa, wellness, hospitality, or luxury service environment.
Passion for developing people and creating a positive workplace culture.
Strong leadership, coaching, communication, and conflict resolution skills.
Experience with scheduling, operations, sales, and performance management.
Proficiency with spa management software and digital communication tools.
Highly organized and detail-oriented, with a commitment to exceptional service.
At least 18 years of age.

Responsibilities

Recruit, onboard, coach, and develop a high-performing team.
Foster a positive, supportive workplace culture through regular feedback, recognition, and open communication.
Create schedules that balance business needs with employee success.
Lead ongoing training and professional development to support employee growth and service excellence.
Ensure every guest receives exceptional, personalized service.
Support employees in resolving guest concerns with professionalism and care.
Maintain high standards of hospitality, cleanliness, and presentation.
Oversee daily spa operations, scheduling, inventory, and facility standards.
Monitor treatment utilization, retail performance, and key business metrics.
Collaborate on promotions, partnerships, and initiatives that grow revenue while enhancing the guest experience.
Continuously improve systems and processes to create a seamless experience for employees and guests.
Ensure compliance with health, safety, and sanitation regulations.
Ensure team members complete required onboarding, safety, compliance, and ongoing training, and maintain accurate training records.
Maintain operational policies, procedures, inventory controls, and financial accountability.

Benefits

Free employee ski passes.
Discounted lift tickets for friends and family.
Free ski lessons.
Employee discounts on lodging, food, gear, and mountain shuttles.
401(k) retirement plan.
Employee Assistance Program.
Training and professional development.
Referral Program.
Health, medical, dental, and vision insurance plans for eligible seasonal employees after working 500 hours.
Free ski passes for dependents.
Critical Illness and Accident plans.