Spa Manager

It’s A Secret Med Spa•Fairfax, VA

About The Position

The Spa Manager provides upscale customer service in the med spa and over the phone while overseeing administrative operations, sales, and staff. The role promotes the spa’s brand, products, and services; supports monthly sales goals; monitors performance to maximize sales; and ensures corporate information is communicated effectively to staff. The manager leads, coaches, and develops associates while fostering a professional, cooperative team environment, and must be able to perform the duties carried out by staff.

Requirements

At least 2–3 years of sales managerial experience within an upscale organization.
Proven sales rapport.
Ability to identify, retain, manage, and develop strong teams.
Ability to identify and solve problems, set expectations and goals, and delegate.
Knowledge and understanding of spa services and product lines.
Strong organizational and communication skills.
Efficiency with Microsoft and Apple products.
Ability to manage a diverse group of associates and clientele.

Nice To Haves

Spa experience.
College education.

Responsibilities

Deliver outstanding upscale customer service in the med spa and over the phone.
Handle administrative tasks, including time punches, scheduling, inventory, and reporting.
Promote the brand, products, and services offered.
Recommend and upsell appropriate products based on services conducted.
Attend all mandatory corporate meetings.
Present information from the corporate office to staff efficiently.
Promote and sell It's A Secret's brand, products, and services to reach monthly goals.
Monitor med spa performance and ensure sales are maximized.
Balance coaching and mentoring with discipline.
Lead associates professionally to foster a cooperative teamwork environment.
Lead by example and perform duties that staff perform.