Spa Manager

Arch Amenities Group•Coral Gables, FL

11d

About The Position

The Spa Manager is responsible for the day-to-day operations of the spa facility, including establishing and meeting budget and financial goals, implementing strategic plans and marketing initiatives, training staff, liaising with other revenue centers on the property, and professionally representing the facility and Arch Amenities Group. The manager leads and motivates staff to achieve goals and exceed guest expectations. The role oversees operational procedures, reporting, facility maintenance, inventory, staffing, guest service, marketing, security, budgeting, retail sales, reservations, and compliance with applicable licensing and health requirements. The Spa Manager also supports the integration of the spa with the hotel's overall operations and reports to the Regional Director.

Requirements

Bachelor's degree or comparable spa management experience.
At least 2 years of successful spa management experience.
Knowledge of professional spa services and treatments.
Knowledge of retail operations and inventory systems.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Ability to stay organized, work efficiently, and handle multiple duties simultaneously.
Creativity in marketing and promotions.
Sales orientation.
Energetic, enthusiastic, and motivational approach.
Professional manner, discretion, and appearance.
Excellent verbal and written communication skills.
Ability to show initiative and make decisions.
Availability for varied work hours, including nights, weekends, and holidays.
Proficiency in spa software such as Spa Biz, Spa Soft, or Visual One, and Microsoft Office products.
CPR/First Aid certification.
Physical condition sufficient to project the health and wellness ideals of the spa environment.
Ability to perform essential job functions, with reasonable accommodations where applicable.

Responsibilities

Ensure the Arch Amenities Group experience for members and guests by maintaining company mission, values, standards, expectations, brand standards, and facility policies.
Develop a comprehensive facility operations manual with written policies and procedures for services, administration, and maintenance.
Prepare monthly and yearly management reports covering facility statistics, daily operations, and current or anticipated concerns; recommend changes to the client with Account Executive approval.
Submit paperwork and financial reporting in accordance with Arch Amenities Group policy.
Develop and maintain facility maintenance procedures and checklists and oversee preventative maintenance and repairs.
Maintain monthly inventories of supplies, equipment, and products.
Write facility articles or press releases when applicable.
Recruit, interview, hire, and train staff to maintain full staffing and meet service demands.
Conduct staff meetings and training workshops to ensure staff understand services, products, programs, and activities.
Ensure supervisory coverage through a Manager on Duty system.
Assess employee progress, coach and train staff, discipline fairly and consistently, participate in annual performance evaluations, and assist with terminations when necessary.
Provide excellent customer service, monitor guest feedback, and supervise follow-up on guest requests and comments.
Create and implement timely marketing and public relations strategies.
Ensure access is limited to members and guests and that the facility remains safe and secure.
Manage facility scheduling and make changes as needed to stay within budget.
Integrate the spa and fitness facility into the hotel's overall operations.
Position the spa in the marketplace by conducting competitive analyses and identifying competitors' strengths and weaknesses.
Contact conference groups and promote spa services to attendees.
Develop and implement a retail sales plan, set service and retail goals, and guide staff in achieving them.
Develop seasonal utilization patterns for budgeting and payroll management.
Control professional product usage through service cost analysis and an inventory control system.
Provide financial information to corporate and client accounting departments for accurate reporting of sales and financial performance.
Implement par stock levels and an effective inventory system for spa equipment and supplies.
Ensure compliance with state licensing and health requirements.
Establish reservation procedures using spa software or a manual reservation system.
Prepare incident or accident reports and forward them to Corporate Risk Management and the Arch Amenities Group Operations Director.
Perform other duties as assigned.