Spa Manager

Arch Amenities Group•Manchester, VT

About The Position

The Spa Manager is responsible for the day-to-day operations of the facility, including establishing and meeting budget and financial goals, implementing a strategic plan with marketing initiatives and staff training, serving as a liaison to other revenue centers on the property, and representing the facility and Arch Amenities Group professionally. The manager leads and motivates staff to achieve goals and exceed guest expectations. The role oversees facility operations, staffing, customer service, marketing, safety, inventory, maintenance, reservations, regulatory compliance, and financial reporting. The Spa Manager also works to integrate the spa with the hotel’s overall operations and position it effectively in the marketplace.

Requirements

Bachelor's degree or comparable spa management experience.
At least 2 years of successful spa management experience.
Knowledge of professional spa services and treatments.
Knowledge of retail operations and inventory systems.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Organized and able to handle multiple duties simultaneously.
Creative in marketing and promotions, with a sales-oriented approach.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Excellent verbal and written communication skills.
Ability to show initiative and make decisions.
Proficiency in spa software such as Spa Biz, Spa Soft, or Visual One, and Microsoft Office products.
CPR/First Aid certification.
Physical condition sufficient to project the health and wellness ideals of the spa environment.

Responsibilities

Maintain Arch Amenities Group experience, mission, values, standards, brand standards, and facility policies for members and guests.
Develop a comprehensive facility operations manual with written policies and procedures for services, administration, and maintenance.
Prepare monthly and yearly management reports covering facility statistics, daily operations, concerns, recommendations, paperwork, and financial reporting.
Develop and maintain maintenance procedures and checklists, including preventative maintenance and repairs.
Maintain monthly inventories of supplies, equipment, and products.
Write facility articles or press releases when applicable.
Recruit, interview, hire, and train staff to maintain appropriate staffing and service standards.
Conduct staff meetings and training workshops to ensure employees understand services, products, programs, and activities.
Maintain supervisory coverage through a Manager on Duty system.
Assess employee progress, coach and train employees, provide fair and consistent discipline, participate in annual performance evaluations, and assist with terminations when needed.
Provide excellent customer service, monitor guest feedback, and follow up on guest requests and comments.
Create and implement marketing and public relations strategies.
Ensure facility access is limited to members and guests and that the facility remains safe and secure.
Manage scheduling and make adjustments to keep operations within budget.
Integrate spa and fitness operations into the hotel's overall operations.
Conduct competitive analysis and position the spa in its marketplace.
Contact conference groups and promote spa services to attendees.
Develop and implement retail sales plans, establish staff sales goals, and guide staff in achieving them.
Develop seasonal utilization schedules to inform budgeting and payroll management.
Analyze service costs and implement controls for professional product usage and inventory.
Provide financial information to corporate and client accounting departments for accurate sales and performance reporting.
Maintain effective inventory systems and par stock levels for spa equipment and supplies.
Ensure compliance with state licensing and health requirements.
Establish reservation procedures using spa software or a manual system.
Prepare incident or accident reports and forward them to Corporate Risk Management and the Arch Amenities Group Operations Director.
Perform other duties as assigned.