Spa Manager

VO Spa One • West Bloomfield Township, MI

4d • Onsite

About The Position

The Spa Manager is responsible for the spa’s overall operation and performance, including meeting or exceeding guest service and sales expectations for the services and treatments offered. The role involves developing an inspiring team and work environment, meeting financial objectives and monthly revenue projections for retail, services, and treatments, coaching and training staff, preparing for and leading staff meetings, preparing payroll, nurturing leads, and keeping expenses within the provided budget.

The position’s primary functions include guest service and satisfaction, revenue generation and enhancement, staff management and training, payroll and inventory management, financial management, and special events programming and marketing. The listed salary is $50,000 per year plus a bonus structure, based on experience. The work environment is a spa.

Requirements

• Management experience.
• Possess a thorough knowledge of spa services.
• Have excellent interpersonal skills.
• Have a customer-service orientation.
• Have excellent conflict-management skills.
• Have excellent problem-solving skills.
• Be comfortable consulting patients regarding cosmetic and non-cosmetic treatments.
• Be organized, responsive, adaptive, and flexible.
• Demonstrate effective communication and time-management/self-management skills.
• Be relationship-oriented and committed to continuous improvement.
• Be able to stand for extended periods.
• Be able to lift at least 30 pounds.

Responsibilities

• Oversee the overall operation and performance of the spa.
• Ensure the spa meets or exceeds guest service and sales expectations.
• Develop an inspiring team and work environment.
• Meet the spa’s financial objectives and monthly revenue projections for retail, services, and treatments.
• Coach and train staff.
• Prepare for and lead staff meetings.
• Prepare payroll.
• Nurture leads.
• Ensure expenses remain within the provided budget.
• Manage guest service and satisfaction, revenue generation and enhancement, staff, payroll, inventory, and finances.
• Plan special events programming and marketing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed