Spa Manager - Alpenglow Spa

Vail Resorts • Keystone, FL

9d

About The Position

The Spa Manager at Alpenglow Spa is a people-first leader responsible for creating a supportive and engaging workplace where employees feel valued, empowered, and prepared to deliver outstanding service. The role develops the team, improves daily operations, and promotes collaboration and accountability to support employee satisfaction and business success.

The Spa Manager oversees team leadership, guest experience, spa operations, business performance, and regulatory compliance. Responsibilities include recruiting and developing staff, maintaining high standards of hospitality and facility presentation, managing schedules and inventory, monitoring business metrics, and ensuring required training and safety records are maintained. This is a year-round, full-time position with housing availability.

Requirements

• At least 18 years of age.
• 2–3 years of leadership experience in a spa, wellness, hospitality, or luxury service environment.
• Passion for developing people and creating a positive workplace culture.
• Strong leadership, coaching, communication, and conflict resolution skills.
• Experience with scheduling, operations, sales, and performance management.
• Proficiency with spa management software and digital communication tools.
• Highly organized and detail-oriented, with a commitment to exceptional service.

Responsibilities

• Recruit, onboard, coach, and develop a high-performing team.
• Foster a positive, supportive workplace through regular feedback, recognition, and open communication.
• Create schedules that balance business needs with employee success.
• Lead ongoing training and professional development.
• Ensure every guest receives exceptional, personalized service.
• Support employees in resolving guest concerns professionally and with care.
• Maintain high standards of hospitality, cleanliness, and presentation.
• Oversee daily spa operations, scheduling, inventory, and facility standards.
• Monitor treatment utilization, retail performance, and key business metrics.
• Collaborate on promotions, partnerships, and initiatives that grow revenue while enhancing guest experience.
• Improve systems and processes to create a seamless experience for employees and guests.
• Ensure compliance with health, safety, and sanitation regulations.
• Ensure team members complete required onboarding, safety, compliance, and ongoing training, and maintain accurate training records.
• Maintain operational policies, procedures, inventory controls, and financial accountability.

Benefits

• Free employee ski passes and discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Health, medical, dental, and vision insurance for eligible full-time employees; seasonal employees are eligible after working 500 hours.
• Free ski passes for dependents.
• Critical Illness and Accident plans.
• Annual bonus.
• Housing availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed