Table Games Pit Manager

Ameristar Casino Resort Spa Black Hawk•Black Hawk, CO

1d•$73,000 - $82,000

About The Position

The Table Games Pit Manager oversees the integrity and daily operations of assigned table games, ensuring compliance with company procedures, internal controls, and regulatory requirements. The role manages gaming equipment and table inventories, game limits, game openings and closings, staffing efficiency, and customer service. The manager monitors game activity and significant players, reports daily activity to Casino Operations Managers, and escalates potential compliance issues. The position provides visible leadership to gaming teams, including pre-shift meetings, feedback, training, performance reviews, recognition, and communication that supports team morale and development. It handles guest requests and complaints, makes service-recovery decisions, and grants complimentary services to high-limit players within established guidelines. The manager works with the Casino Operations Manager on operational strategies, customer service, game layout and mix, revenue growth, and expense management, and may direct special projects or occasionally serve as Manager on Duty across the property. The role is at Ameristar Casino Resort Spa. The position is open until filled. Starting salary is $73,000 to $82,000 annually, based on experience. Occasional Manager on Duty assignments receive applicable premium pay in accordance with company policy.

Requirements

Associate degree or equivalent; or two to four years of related customer service experience and/or training; or an equivalent combination of education and experience.
Proficiency with computers, including keyboarding, Microsoft Office applications, email, databases, spreadsheets, and word processing software.
Excellent verbal and written communication skills.
Ability to work all shifts, including holidays, nights, weekends, and overtime, as business needs dictate.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
Ability to perform arithmetic calculations and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to interact with guests, team members, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Knowledge of office machines and tools.
Ability to obtain and maintain a Colorado Support Gaming License.

Nice To Haves

Previous experience in a racing and sports book.
Previous experience in a similar resort environment.

Responsibilities

Enforce game procedures and policies in company and departmental manuals, monitor compliance with internal controls, and maintain the integrity of assigned Pit operations.
Maintain accountability for chips, cards, dice, and other gaming equipment; verify table inventories and manage table limits.
Open, close, and yield games to support labor efficiency and customer service.
Monitor assigned games’ win/loss ratios, significant players, and gaming activity; report daily activity to Casino Operations Managers.
Ensure regulatory and Title 31 compliance, and report potential issues to the Casino Operations Manager.
Ensure customer service standards are followed, handle guest concerns and requests, make final service-recovery decisions, and grant complimentary services to high-limit players according to established guidelines.
Conduct pre-shift meetings, provide daily feedback, and drive staff development and training.
Promote a positive environment for guests and team members and ensure team members have the tools needed to work efficiently.
Administer rewards and recognition, review team-member performance and productivity, and maintain department morale through communication and teamwork.
Maintain confidentiality and provide visible leadership in gaming operations.
Work with the Casino Operations Manager on strategies for engagement, customer service, comp ability, game layout and mix, revenue growth, and expense management.
Direct special projects as assigned, including their development, implementation, effectiveness, and evaluation.
Occasionally serve as Manager on Duty, providing operational leadership and support across the property.

Benefits

Day-one medical, dental, vision, life, and short-term disability insurance for full-time team members.
401(k) matching.
Annual performance bonus; availability may vary by position.
Paid time off earned according to local policy and increasing with length of employment.
Discounted casino bus tickets.
Discounted RTD EcoPass.
Monthly hot meal served by the Leadership Team.
20% discount for Starbucks, Ara Spa, and food outlets.
100% Colorado Gaming License reimbursement after 90 days of employment.
Hotel discounts at 43 PENN properties and discounts on goods and services.
Education reimbursement program and annual scholarship program.
Wellness programs supporting financial, physical, and mental well-being.
Career development opportunities.