Table Games Dealer Trainee - Table Games Operations

Hard Rock Hotel & Casino Ottawa•Seminole Casino Hotel Immokalee, FL

About The Position

The Table Games Dealer Trainee role is associated with Dealer School, which prepares candidates for available career opportunities in the Table Games department at Seminole Casino Hotel Immokalee. Training generally takes place four days per week for three to four hours per day, with day, afternoon, and evening sessions usually offered to accommodate current work schedules. Attending Dealer School does not guarantee employment as a Table Games Dealer. Internal Team Members do not receive pay for time spent in Dealer School. Candidates who decline a table games position after starting or completing the school may be ineligible for future employment as a Table Games Dealer within Seminole Gaming Administration properties. A Dealer performs the functions of a Dealer on an assigned shift and deals an assigned game according to established policies and procedures. The role requires compliance with departmental and company policies, business ethics guidelines, and regulatory requirements; strong customer service; and the ability to resolve customer-related problems in a fast-paced environment. Dealers may also be asked to perform the responsibilities of a Dual Rate Dealer/Floor Supervisor. The position supports a safe, professional, friendly, productive work environment and Seminole Gaming’s culture and team philosophy. It also involves protecting customers’ rewards and credit lines and maintaining the confidentiality of company trade secrets and proprietary information. The company describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance. Benefits may vary with employment status.

Requirements

Pass a basic math assessment.
Successfully complete an interview assessment.
Demonstrate exceptional guest service skills, including a positive demeanor and calm, steady temperament.
Demonstrate and maintain strong ethical standards.
Be proficient in English.
Meet the minimum requirements for admission to Dealer School.

Responsibilities

Deal assigned games in accordance with established policies and procedures.
Perform Dealer functions on an assigned shift.
Comply with departmental and company policies, Seminole Gaming business ethics guidelines, and regulatory requirements.
Provide the highest possible level of customer service to support customer enjoyment and return play.
Serve as a Dual Rate Dealer/Floor Supervisor and complete that role’s responsibilities when requested.
Know the policies and procedures for the specific table game being supervised.
Maintain a safe, professional, friendly, productive work environment and support team morale.
Support Seminole Gaming’s culture and team philosophy throughout the property.
Resolve customer-related problems amicably in a fast-paced environment.
Protect customers’ rewards and credit lines.
Maintain confidentiality of Seminole Gaming trade secrets and proprietary information, including business processes, customer lists, and marketing plans.