Table Games Dealer

Viejas Casino & Resort•Alpine, CA

3d•Onsite

About The Position

The Table Games Dealer is responsible for dealing and controlling assigned card games accurately in accordance with department and company policies and standing operating procedures, and gaming regulations. This role involves performing proper calculation of winnings and providing accurate payouts to guests, as well as maintaining and upkeeping gaming tables and equipment. The dealer is expected to create an engaging and positive atmosphere at the table, encourage play, and assist guests with various needs, including selling chips, answering game-related questions, and facilitating service requests. Collaboration with Floor Supervisors is key, involving informing them of table activity, buy-ins, guest needs, and any suspicious activity. The dealer must accept table assignments, assist supervisors as needed, read departmental memos, and stay current on policy changes. They are also responsible for notifying management of any suspicious activity or transactions in a timely manner and attending all scheduled team member meetings and trainings, such as annual Title 31, Guest Service Standards, and other required classes. Maintaining knowledge of and promoting company services, guest promotions, and the players’ club program is essential. The role requires ensuring a clean, safe, and hazard-free work environment and adhering to all company and department policies and procedures. The dealer does not provide supervision to other team members.

Requirements

High school diploma or general education degree (GED).
California driver’s license required.
Must pass audition for specified games per Viejas business needs.
Must be age 18 OR 21 years of age or older.
2 or more years of experience dealing the list of assigned games.
Thorough knowledge of Blackjack, Baccarat, Pai Gow, Roulette, Six Card Poker, Three Card Poker, Ultimate Texas Hold’em and Craps (if applicable).
Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
Ability to multitask and work well under stress.
Must be a self-starter and able to adjust to change.
Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.
Thorough knowledge of Blackjack, Double Deck Pitch, Pai Gow, Baccarat, Roulette, Craps, and Carnival games.
Excellent verbal and interpersonal communication skills.
Strong guest service skills.

Nice To Haves

Experience dealing Craps preferred.

Responsibilities

Deals and controls assigned games: Blackjack (Double Deck Pitch, Six Deck Shoe and Free Bet), Baccarat (Mini and Midi), Pai Gow, Roulette, Six Card Poker, Three Card Poker, Ultimate Texas Hold’em.
Performs proper calculation of winnings and provides accurate payout to guests.
Performs maintenance and upkeep of all gaming tables and equipment when required.
Creates an engaging positive atmosphere at the table and encourages play when appropriate during dead game.
Assists guests needs, including selling chips, service requests, game questions/inquiries, request for a Floor Supervisor, and questions regarding casino wide activities.
Works with Floor Supervisors to inform them of any information pertinent to the table such as action on the table, buy-ins, guest needs, and any suspicious activity.
Accepts table assignments and assists supervisors where needed.
Reads any departmental memos and stays current on any casino or departmental policy or procedure changes.
Notifies management of any suspicious or unusual activity and/or transactions in a timely manner.
Attends all schedule team member meetings and trainings such as annual Title 31, Guest Service Standards, and any other classes/meetings required by the company.
Maintains knowledge of and effectively promotes company services, guest promotions, and players’ club program.
Ensures that a clean, safe, hazard-free work environment is maintained.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Performs other duties as assigned.
Does not provide supervision to other team members.