Table Games Pit Manager

Laguna Development Corp•Albuquerque, NM

2d•Onsite

About The Position

The Table Games Pit Manager oversees gaming operations within assigned pit areas and ensures compliance with applicable laws, regulations, internal controls, and company policies. The role leads dealers and supervisors, promotes adherence to procedures and excellent guest service, and supports employee development through training, coaching, performance management, and disciplinary action when necessary. The Pit Manager protects game integrity by monitoring gameplay, identifying cheating attempts or suspicious activity, managing game banks, safeguarding equipment, and ensuring efficient game operations. The position also assists with scheduling, conducts dealer meetings, manages tournaments and promotions, communicates operational updates between shifts, makes complex operational decisions, maintains knowledge of pit accounting functions, and supports Casino Shift Manager duties as needed. The role builds guest relationships, fosters a positive team environment, participates in leadership development programs, and maintains professional interactions with guests, employees, vendors, and the public. This position exercises significant supervisory authority, including hiring, training, scheduling, evaluating, disciplining, promoting, compensating, and terminating employees, as well as managing departmental budgets. Work is performed indoors in a casino environment, with frequent exposure to loud noise and cigarette smoke. The schedule requires flexibility to work weekends, holidays, and nontraditional hours. Employment is contingent upon passing pre-employment drug and alcohol screening and obtaining and maintaining the required gaming license and certifications, as well as maintaining a valid New Mexico driver's license.

Requirements

Bachelor's Degree, or eight years of relevant experience may substitute for formal education when appropriate.
Five to seven years of related gaming industry experience.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Proficiency in Kronos Timekeeper Software, Paramount Purchasing Software, and casino pit tracking systems.
Strong problem-solving, planning, organizational, decision-making, analytical, and communication skills.
Pass a pre-employment drug and alcohol screening.
Obtain and maintain a Pueblo of Laguna Gaming Control Board gaming license.
Maintain a valid New Mexico driver's license.
Acquire Title 31 Certification for Bank Secrecy Act compliance.
Flexibility to work weekends, holidays, and nontraditional hours.

Responsibilities

Oversee gaming operations in assigned pit areas and ensure compliance with applicable laws, regulations, internal controls, and company policies.
Lead dealers and supervisors, ensure adherence to pit procedures, and deliver exceptional customer service.
Develop employees through training, coaching, performance management, and disciplinary action when necessary.
Protect game integrity by monitoring gameplay and identifying cheating attempts or suspicious activity.
Maintain appropriate game banks, safeguard gaming equipment, and ensure games operate efficiently.
Assist with scheduling and conduct dealer meetings.
Manage tournaments and promotions.
Communicate operational updates between shifts and make complex operational decisions.
Maintain knowledge of pit accounting functions, including fills, credits, and marker transactions.
Support Casino Shift Manager duties as needed.
Build strong guest relationships and foster a positive team environment.
Participate in leadership development programs and maintain professional interactions with guests, employees, vendors, and the public.
Exercise supervisory authority over hiring, training, scheduling, performance evaluations, discipline, promotions, compensation, and termination.
Manage departmental budgets.
Consistently demonstrate Laguna Development Corporation's core values and commitment to operational excellence.