Table Games Supervisor

Cache Creek Casino Resort•Brooks, CA

About The Position

The Table Games Supervisor performs the overall personnel and operational management of an assigned Table Games pit section. The role safeguards casino assets, ensures games are conducted in accordance with company policies and procedures and regulatory requirements, supports smooth shift operations, and provides exceptional guest service while demonstrating Cache Creek’s R.I.C.H. values and 3 E’s. The supervisor directly oversees assigned Table Games employees, including training, assigning and directing work, evaluating performance, and addressing complaints and disciplinary issues. The role also assists with new-hire and ongoing team-member training and handles employee and customer concerns.

Requirements

Two years of related experience and/or training.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information one-on-one and in small groups.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and compute rate, ratio, and percent.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret written, oral, diagrammatic, mathematical, or schedule-form instructions.
Must be at least 21 years of age.
Cache Creek Casino Resort Tribal Gaming License.
Ability to perform the essential duties with or without reasonable accommodations.

Responsibilities

Safeguard casino assets.
Monitor, direct, and supervise Table Games Dealers and observe table action for compliance with company policies, procedures, and regulatory requirements.
Inspect cards, cubes, and tiles for damage or irregularities and report replacement needs to the Pit Manager.
Maintain table bank inventory through fills and credits, table openers, and closures.
Perform table inventory procedures at shift changes.
Issue markers within established credit lines and process marker payments.
Control the pace of games in the assigned pit section.
Review and verify payouts.
Arbitrate customer disputes arising from table play and escalate issues to the Pit Manager as needed.
Monitor game and player activity during the shift and provide reports to the Pit Manager as requested.
Verbally or in writing commend or discipline subordinate Table Games employees during the shift.
Perform computer functions needed for smooth department operations during the shift.
Report recommendations and observations to the Pit Manager that may facilitate successful shift or property operations.
Communicate with Surveillance and review coverage concerning gaming-related issues.
Alert the Pit Manager to qualifying progressive table-game wins.
Ensure compliance with Title 31 and I.R.S. reporting requirements.
Perform other duties assigned by the Pit Manager or above, including duties generally encompassed by the Table Game Dealer job description.
Handle customer concerns quickly and efficiently.
Apply knowledge of company policies and address employee concerns and needs.
Assist with new-hire and ongoing team-member training.
Use interpersonal and communication skills to lead, mentor, and encourage others; demonstrate R.I.C.H. and lead by example.
Provide exceptional guest service and display Cache Creek Casino Resort’s R.I.C.H. values and 3 E’s.
Train employees, assign and direct work, evaluate performance, and address complaints and disciplinary problems in accordance with organizational policies, procedures, and applicable laws.