Table Games Supervisor

Cache Creek Casino Resort•Brooks, CA

About The Position

The Table Games Supervisor manages the personnel and operations of an assigned Table Games pit section. The supervisor safeguards casino assets, monitors table activity and employee conduct, maintains table inventories and banks, and ensures compliance with company policies, procedures, and regulatory requirements. The role also handles customer disputes and concerns, supports team members, and helps deliver exceptional guest service while representing Cache Creek Casino Resort’s R.I.C.H. values and 3 E’s. The supervisor directly oversees assigned Table Games employees and carries out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws. Responsibilities include training, assigning and directing work, evaluating performance, and addressing complaints and disciplinary matters. The work environment regularly includes fumes, secondhand smoke, and airborne particles; noise is usually moderate and can occasionally be loud.

Requirements

Two years of related experience and/or training.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rate, ratio, and percent.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret instructions in written, oral, diagram, mathematical, or schedule form.
Must be at least 21 years of age.
Cache Creek Casino Resort Tribal Gaming License.
Ability to perform the essential duties with or without reasonable accommodations.
Regularly stand; use hands to finger, handle, or feel; and reach with hands and arms.
Occasionally lift and/or move up to 25 pounds.
Adequate close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Safeguard casino assets.
Monitor, direct, and supervise Table Games Dealers, and observe table action in the assigned pit section for compliance with company policies, procedures, and regulatory requirements.
Inspect cards, cubes, and tiles for damage or irregularities and report requested replacements to the Pit Manager.
Maintain table bank inventory through fills and credits, table openers, and closures; perform table inventory procedures at shift change.
Issue markers within established credit lines to credit customers and process marker payments.
Control the pace of games in the assigned pit section.
Review and verify payouts.
Arbitrate customer disputes arising from table play and escalate them to the Pit Manager as needed.
Monitor game and player activity during the shift and report as requested to the Pit Manager.
Discipline or commend subordinate Table Games employees verbally or in writing during the shift.
Perform computer functions necessary for smooth department operations during the shift.
Report recommendations or observations to the Pit Manager that may facilitate successful shift or property operations.
Communicate with Surveillance and review coverage concerning gaming-related issues.
Alert the Pit Manager of qualifying progressive table game wins.
Ensure compliance with Title 31 and I.R.S. reporting requirements.
Perform other duties assigned by the Pit Manager or above, including duties generally encompassed by a Table Game Dealer job description.
Handle customer concerns quickly and efficiently.
Apply knowledge of company policies and respond to employee concerns and needs.
Assist with new-hire and ongoing team-member training.
Use interpersonal and communication skills to lead, mentor, and encourage others; demonstrate R.I.C.H. and lead by example.
Provide exceptional guest service and display Cache Creek Casino Resort’s R.I.C.H. values and 3 E’s to guests and employees.
Directly supervise assigned Table Games employees, including training, assigning and directing work, evaluating performance, and addressing complaints and disciplinary problems.