Table Games Supervisor

Prairie Meadows•Altoona, IA

11h

About The Position

The Table Games Supervisor oversees and supervises Table Games Dealers. The role monitors staffing and game activity, supports dealer performance, and helps ensure courteous service to gaming guests. The position spends most shifts on the casino floor, where employees may encounter varying levels of crowds, noise, and smoke. Hours and days off vary, and the position requires working weekends and holidays.

Requirements

Complete knowledge of all casino-floor games, including rules, policies, procedures, and cheating methods.
Technical understanding and demonstrated knowledge of games manuals, policies, and procedures.
Completion of a variety of specific games training programs, with proficiency in required pit games.
Understanding of property policies and procedures.
Ability to communicate and interact verbally and in writing with people of diverse backgrounds.
Ability to use equipment associated with the position, including computer keyboards and telephones.
Ability to stand or walk for an entire eight-hour shift.
Ability to lift up to 25 pounds.
Ability to work varied hours, including weekends and holidays.

Nice To Haves

A minimum of five years of all-game dealing experience is preferred.

Responsibilities

Monitor daily Dealer assignments to ensure adequate staffing based on guest demand.
Motivate, evaluate, and train staff as needed.
Monitor activity at all games in assigned locations and observe and report suspicious or irregular activity.
Stay aware of game gains and losses and dealer performance.
Respond to and resolve customer complaints, concerns, or problems to ensure courteous and friendly service to gaming guests.