Table Games Assistant Pit Manager
About The Position
The Table Games Assistant Pit Manager supervises staff and manages the overall daily operations of a designated shift in the Table Games department. The role oversees games, game protection, and table games operations while supporting operational goals and monitoring performance and profit objectives. The position coordinates scheduling, supports budget initiatives, promotes and enforces customer service standards, and ensures compliance with game procedures, internal controls, and regulatory requirements. It monitors chip and cash transactions, verifies payouts and table inventories, manages table limits, and maintains accountability for gaming equipment. The Assistant Pit Manager also handles customer concerns and assists with team member engagement and the integrity of daily operations. The role requires thorough knowledge of table games operations, strong communication and problem-solving skills, proficiency with Microsoft Excel and Word, and knowledge of Table Games operating systems. The employee must be able to obtain a gaming license and be at least 21 years of age.
Requirements
- An associate degree (A.A.) in a related field, or at least three years of experience in a comparable Table Games leadership position, or an equivalent combination of education and experience.
- Thorough knowledge of all Table Games and Table Games operations.
- Excellent written and oral communication skills.
- Proficiency in Microsoft applications, including Excel and Word, and knowledge of Table Games operating systems.
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to work all shifts, including holidays, nights, and weekends, as business needs dictate.
- Ability to perform arithmetic with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
- Must be able to obtain a gaming license.
- Must be at least 21 years of age.
Responsibilities
- Supervise staff and manage the daily operations of a designated Table Games shift.
- Oversee games, game protection, and table games operations on the assigned shift.
- Support operational goals and monitor performance and profit objectives.
- Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
- Assist with the department budget process by providing recommendations, support budget initiatives, and report budget concerns to the manager.
- Promote and demonstrate superior customer service, ensure team members follow service standards, and address issues as they arise.
- Enforce game procedures and policies in company and department manuals and monitor compliance with internal controls.
- Monitor chips and cash transactions between dealers and customers and ensure correct payouts.
- Maintain accountability for chips, cards, dice, and other gaming equipment.
- Verify table inventories and manage table limits.
- Handle customer concerns and requests effectively.
- Assist with team member engagement by addressing feedback, suggestions, complaints, and grievances.
- Assist in maintaining the integrity of daily Table Games operations.
- Ensure regulatory compliance within the area of responsibility and report potential issues to management.
- Maintain strict confidentiality in departmental and company matters.
Benefits
- Wellness programs supporting financial, physical, and mental well-being.
- Day-one medical coverage may be available depending on position.
- 401(k) matching may be available depending on position.
- Annual performance bonus may be available depending on position.
- Paid time off earned according to local policy and increasing with length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
