Table Games Assistant Shift Manager

Catawba Two Kings Casino • Kings Mountain, NC

9d • Onsite

About The Position

The Table Games Assistant Shift Manager reports to the Table Games Shift Manager and assists with day-to-day shift operations in the table games department. The role resolves operational issues and guest concerns, exercises judgment within established policies and procedures, and ensures operations comply with applicable Catawba Nation Gaming Commission and North Carolina regulations, company policies, internal controls, and standard operating procedures. The Assistant Shift Manager serves as the department’s Shift Manager in the Shift Manager’s absence.

This position oversees table games operations on an assigned shift, supports staff scheduling and development, monitors game integrity and staffing, reviews gaming statistics and complimentary items, and works with Surveillance and Compliance to protect assets and support profitability. The role also performs administrative and computer duties, assists with reports and investigations, and contributes to a friendly, service-oriented environment for guests and staff.

Requirements

• Must be at least 21 years of age.
• Associate degree preferred, or equivalent experience consisting of at least 10 years of Table Games experience, including at least five years of upper-level casino management experience (Pit Manager or above).
• Must have certification and/or experience in Craps, Blackjack, Baccarat, Roulette, Carnival Games, and other applicable games.
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Knowledge of gaming and alcohol beverage control regulations and company internal policies and procedures.
• Public relations and customer service skills.
• Oral and written communication skills.
• Ability to maintain interpersonal working relationships among personnel.
• Willingness to assume overall responsibility for staff, product, and equipment performance.
• Timeliness and accuracy in performing assigned duties and responsibilities.
• Ability to analyze and interpret departmental needs and results.
• Ability to manage and resolve complex issues.
• Ability to perform assigned duties under frequent time pressures in a high-stress environment.
• Ability to manage a broad variety of tasks and deadlines in an irregular, interruptive work schedule.
• Ability to maintain strict confidentiality concerning financial data, casino/slot policies, and promotions.
• Ability to follow verbal and written instructions and communicate verbally and in writing.
• Ability to work an alternate schedule as needed.
• Ability to work in a loud, fast-paced environment, with occasional exposure to secondhand cigarette smoke.
• Regularly reach with hands and arms; bend to open or use lower drawers or cabinetry; and talk, hear, and see, including peripherally.
• Continuously walk and/or stand while working indoors and maintain attention to detail.
• Ability to operate computer equipment for extended periods.
• Ability to perform repetitive hand and wrist motions.
• Occasionally bend, kneel, sit, stand, and walk.
• Occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Associate degree.
• Table Games start-up experience.
• Dealer school training experience.

Responsibilities

• Serve as the Shift Manager when needed.
• Comply with gaming regulations, casino policies, internal controls, standard operating procedures, and applicable rules for conducting games.
• Practice, support, and promote company standards.
• Maintain and enforce rules, policies, and procedures concerning gaming and casino credit activity, ensuring shift consistency with standards set by the Director of Table Games.
• Distribute, collect, inspect, and inventory cards, dice, and other table games equipment.
• Manage table games operations on the assigned shift and relay pertinent information to other shifts.
• Analyze gaming statistics on a daily, weekly, and monthly basis.
• Review complimentary items to assess their effectiveness and contribution to overall profitability.
• Perform applicable duties and responsibilities of a Table Games Pit Manager, Table Games Floor Supervisor, and Table Games Dealer.
• Work with Surveillance and Compliance to support asset protection and profitability.
• Maintain internal controls and audit procedures for gaming chips, equipment, cards, and operational reports.
• Assist with shift schedules and perform computer and administrative duties as needed.
• Investigate variances, support compliance and asset protection, assess game integrity, and take corrective action when required.
• Assist in generating and reviewing Table Games activity and other special reports.
• Promote a friendly environment and demonstrate hands-on, lead-by-example hospitality toward guests and staff in accordance with company service standards.
• Provide input and help resolve operational deficiencies, including issues involving staffing, limits, and game pace audits.
• Assist the Table Games Shift Manager in developing an effective team of qualified and productive management, supervisory personnel, and dealers.
• Participate in the continual development of the Table Games department.
• Monitor staffing levels, arrange staff rotations and breaks, and locate substitute employees as necessary to ensure games and tables are adequately staffed.
• Resolve customer complaints.
• Explain and interpret house rules, including game rules and betting limits.
• Assist with interviewing and hiring internal and external employment candidates.
• Assist with removing suspected cheaters, skilled players such as card counters, and other players using systems that shift the odds in their favor.
• Assist with company functions and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree