Table Games Assistant Shift Manager (65778)

Catawba Two Kings Casino•Kings Mountain, NC

About The Position

The Table Games Assistant Shift Manager reports to the Table Games Shift Manager and assists with day-to-day table games shift operations. The role addresses operational issues and guest concerns, uses sound judgment in managing games within established policies and procedures, and ensures operations comply with applicable Catawba Nation Gaming Commission and North Carolina regulations, company policies, internal controls, and standard operating procedures. The Assistant Shift Manager serves as the department’s Shift Manager when the Shift Manager is absent. The position oversees assigned-shift table games operations, staff coverage, gaming equipment and inventory, operational reporting, compliance, game integrity, and guest service. It works with Surveillance and Compliance to protect company assets and support profitability, assists with schedules and hiring, and contributes to staff development and the continual improvement of the department. The role may also perform the duties of a Table Games Pit Manager, Floor Supervisor, or Dealer, as applicable.

Requirements

Must be at least 21 years of age.
Associate degree or equivalent experience, with at least 10 years of Table Games experience and at least five years of upper-level casino management experience (Pit Manager or above).
Must have certification and/or experience in Craps, Blackjack, Baccarat, Roulette, Carnival Games, and other applicable games.
Must be able to obtain and maintain a valid Catawba Gaming License.
Knowledge of gaming and alcohol beverage control regulations and company policies and procedures.
Public relations and customer service skills.
Oral and written communication skills, including the ability to follow verbal and written instructions.
Ability to maintain interpersonal working relationships among personnel and assume overall responsibility for staff, product, and equipment performance.
Timeliness and accuracy in performing duties and responsibilities.
Ability to analyze and interpret departmental needs and results, and manage and resolve complex issues.
Ability to work under frequent time pressures in a high-stress, interruptive environment with varied tasks and deadlines.
Ability to maintain strict confidentiality regarding financial data, casino/slot policies, and promotions.
Ability to work an alternate schedule as needed.
Ability to work in a loud, fast-paced environment; may occasionally be exposed to secondhand cigarette smoke.
Regularly reach with hands and arms; bend to access lower drawers or cabinetry; talk, hear, and see, including peripheral vision.
Continuously walk and/or stand and work indoors, with continuous attention to detail.
Ability to operate computer equipment for extended periods.
Ability to perform repetitive hand and wrist motions.
Occasionally bend, kneel, sit, stand, and walk, and occasionally lift and/or move up to 25 pounds.

Nice To Haves

Table Games start-up experience.
Dealer school training experience.

Responsibilities

Serve as Shift Manager when needed.
Comply with gaming regulations, casino policies, internal controls, standard operating procedures, and established game rules.
Maintain and reinforce rules and procedures for gaming and casino credit activity, ensuring consistent adherence during the shift.
Distribute, collect, inspect, and inventory cards, dice, and other table games equipment.
Oversee all table games operations on the assigned shift and relay pertinent information to other shifts.
Analyze gaming statistics on a daily, weekly, and monthly basis.
Review complimentary items to assess their effectiveness in contributing to profitability.
Perform duties of a Table Games Pit Manager, Table Games Floor Supervisor, or Table Games Dealer, as applicable.
Work with Surveillance and Compliance to support asset protection and profitability.
Maintain internal controls and audit procedures for gaming chips, equipment, cards, and operational reports.
Assist with shift schedules and perform computer and administrative duties as needed.
Investigate variances, assess game integrity, and take corrective action when required.
Assist in generating and reviewing Table Games activity and other special reports.
Model hospitality and company Service Standards for guests and staff.
Provide input and help resolve operational deficiencies, including staffing, limits, and game pace audit needs.
Assist the Table Games Shift Manager in building an effective team of management, supervisory personnel, and dealers.
Participate in the continual development of the Table Games department.
Monitor staffing levels, arrange staff rotations and breaks, and locate substitute employees as needed.
Resolve customer complaints and explain house rules, game rules, and betting limits.
Assist with interviewing and hiring internal and external candidates.
Assist with removing suspected cheaters, card counters, and other players using systems that shift the odds in their favor.
Assist at company functions and perform other duties as assigned.