Table Games Assistant Shift Supervisor

Spirit Mountain Casino•Grand Ronde, OR

10h

About The Position

The Assistant Shift Supervisor assists with supervising, monitoring, and coordinating the table games department during an assigned shift and acts as Shift Supervisor when that person is absent. The role represents table games management, works with other department personnel, and recommends improvements. It requires experience in department operations, including scheduling and staffing, staff development, game integrity, company policies, gaming regulations, MICS, and operating standards. The position supervises and develops employees; oversees game openings and closings, staffing, table limits, table bank fills and credits, paperwork, guest tracking, complimentary vouchers, and Bravo system reports. It handles guest and employee disputes and supports professional guest interactions. The role also ensures compliance with company and departmental policies, safety procedures, gaming regulations, MICS, Title 31 requirements, and applicable Tribal Law, including TERO. Work takes place in a gaming environment with routine exposure to tobacco smoke and loud noise. Because Spirit Mountain Casino operates 24 hours a day, seven days a week, the employee must be available for all shifts, including holidays, as business needs dictate.

Requirements

High school diploma or equivalent.
Six years of casino table games work experience, including three years as a full-time Floor Supervisor, or an equivalent combination of education, training, and experience.
High security gaming license issued by the Grand Ronde Gaming Commission.
Must be at least 21 years of age.
Thorough understanding of all table game rules and strategies of play.
Knowledge of game protection for all games and ability to pass a basic strategy test.
Complete understanding of card counting and ability to pass a card counting test, if required.
Excellent understanding of card and dice control policies and procedures and the integrity and protection issues involving controlled items.
Knowledge of Microsoft applications, including Word and Excel, and company computer software and hardware applications.
Knowledge of supervisory principles, practices, and methods.
Ability to open and close games, complete table bank fills and credits, and accurately complete required paperwork and documentation.
Understanding of complimentary policies and guidelines and how to rate and evaluate a guest's comp value.
Excellent guest service, communication, written, and oral skills.
Ability to supervise and lead employees, delegate tasks and authority when necessary, and establish and maintain effective working relationships with employees and management.
Ability to manage guest and employee disputes and complaints and provide positive guest interactions.
May be required to provide documentation of, or receive, certain health vaccinations.
Availability to work all shifts, including holidays, as business needs dictate.

Responsibilities

Act as Shift Supervisor in their absence and assist with supervising, monitoring, and coordinating the table games department during assigned shifts.
Train, mentor, counsel, and evaluate table games department staff; lead by example and promote employee growth and development.
Monitor table games employees and maintain card control policies and guidelines.
Ensure appropriate staffing by opening and closing games, managing overtime, rating Dealers and Floor Supervisors, and providing proper staffing levels for holidays and special occasions.
Complete table bank fills and credits and ensure required paperwork and documentation are accurate and complete.
Handle and mediate guest and employee disputes and complaints, providing professional and positive guest interactions.
Ensure guests are tracked appropriately.
Issue and oversee complimentary vouchers, ensure they comply with policy, and promptly report discrepancies to the Assistant Manager or Manager.
Review and oversee Bravo system reports, including daily average bet, time played, and overrides; follow system guidelines and report discrepancies.
Monitor, set, and adjust table limits to maximize company profits.
Ensure proper dealing procedures, game speed, guest service standards, and game integrity across table games.
Prepare reports regarding table trends, observations, and overall performance.
Plan, assign, and direct work; appraise performance; and reward and discipline employees.
Recommend hiring and staff separations to the Shift Supervisors, Assistant Manager, Manager, and/or Director in accordance with company policies.
Ensure hiring, training, promotion, assignment, discipline, and discharge of employees comply with Tribal Law, including TERO.
Comply with company and departmental policies and procedures, MICS, gaming regulations, Title 31 requirements, and safety policies.