Experienced Table Games Supervisor

PENN Entertainment • St. Louis, MO

4d

About The Position

The Experienced Table Games Supervisor supervises the operation of up to six table games on an assigned shift. The role works closely with the Assistant Table Games Shift Manager to implement and oversee strategies for customer service, comping, and expense management to maximize profitability. It provides visible leadership in gaming operation areas and is responsible for the integrity of daily operations in the assigned section. The supervisor models regulatory, departmental, and company policies and procedures, and performs other related and compatible duties as assigned.

The supervisor drives improved results through staff development and training, and by applying established methods, procedures, and guidelines to maintain standards and high-quality service. They monitor results through inspection, evaluation, and analysis and work with the Manager to make changes when necessary to achieve desired outcomes.

Requirements

• Must be 21 years of age or older.
• Two years of progressively more challenging experience in a gaming operations role; table games experience is required.
• Excellent interpersonal skills.
• Ability to respond calmly and make rational decisions in stressful situations involving coworkers, guests, and vendors.
• Ability to develop effective problem-solving skills and exercise independent judgment within established policies.
• Ability to listen and respond to visual and aural cues.
• Ability to stand and walk and move easily around the pit area and entire property for the entire shift.
• Ability to tolerate areas containing secondhand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Physical mobility, with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 pounds, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varying work areas, including confined spaces.

Responsibilities

• Supervise the operation of up to six table games on an assigned shift.
• Work with the Assistant Table Games Shift Manager to implement and oversee customer service, comping, and expense-management strategies to maximize profitability.
• Provide visible leadership in gaming operation areas and maintain the integrity of daily operations in the assigned section.
• Model regulatory, departmental, and company policies and procedures.
• Perform other related and compatible duties as assigned.
• Drive improved results through staff development and training programs.
• Use established methods, procedures, and guidelines to maintain standards and high-quality service; monitor results through inspection, evaluation, and analysis.
• Work with the Manager to make changes when necessary to achieve desired results.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement.
• Lindenwood University discounts.
• Diversity scholarship for team members’ children.
• Wellness programs supporting financial, physical, and mental well-being.
• Paid time off, earned according to local policy and increasing with length of employment.
• 401(k) matching and annual performance bonus may vary by position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed