Experienced Table Games Supervisor

River City Casino & Hotel • St. Louis, MO

23h

About The Position

The Experienced Table Games Supervisor supervises and manages staff in the Table Games department, supports operational goals, and monitors performance and profit objectives. The role works with casino operations leadership on customer service, comping, games layout and mix, revenue growth, and expense management to help maximize profitability. It also supports scheduling, budget initiatives, departmental procedures, team engagement, and the integrity and efficient operation of table games.

The supervisor is accountable for gaming equipment and chips, assists with table inventory verification and table-limit management, maintains departmental paperwork and records, and inspects cards and dice. The role monitors chip and cash transactions and payouts, handles fills and credits as needed, ensures table-games protection and regulatory compliance, and maintains confidentiality. It also promotes and enforces company customer-service standards and reports potential compliance issues to management.

Requirements

• Associate degree (A.A.) in a related field, at least one year of Table Games operations experience, or an equivalent combination of education and experience.
• Knowledge of all Table Games and Table Games Operations.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to maintain confidentiality and professionalism.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, and knowledge of Table Games operating systems.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
• Ability to maintain high energy and take a proactive, strategic approach to issues.
• Ability to collaborate and communicate effectively with team members at all organizational levels.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Responsibilities

• Supervise and manage Table Games department staff and support operational goals and performance and profit objectives.
• Adhere to scheduling and coordinate with the manager regarding concerns, with attention to guest satisfaction.
• Assist with the department budget process by making recommendations, support budget initiatives, and report budget concerns to the manager.
• Work with the Casino Operations Assistant Shift Manager and/or Shift Manager on customer-service, comping, games-layout and mix, revenue-growth, and expense-management strategies.
• Suggest improvements to standard operating procedures as needed.
• Share responsibility for team-member engagement by addressing feedback, suggestions, complaints, and grievances with casino operations leadership.
• Account for chips, cards, dice, and other gaming equipment.
• Assist with table-inventory verifications and manage table limits effectively.
• Maintain and process departmental paperwork, logs, schedules, and communications.
• Continuously inspect cards and dice and ensure the security of assigned table games.
• Share responsibility for the integrity of daily operations.
• Promote superior customer service and ensure team members follow customer-service standards; address issues as they arise.
• Ensure efficient operations and protection of table games.
• Monitor chip and cash transactions between dealers and customers and ensure payouts follow established procedures.
• Account for chips on assigned games, including making fills and credits as needed.
• Ensure regulatory compliance within the area of authority and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Day-one medical, dental, and vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, and more.
• Tuition reimbursement, Lindenwood University discounts, and a diversity scholarship for team members’ children.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy and increased with length of employment.
• Wellness programs supporting team members’ financial, physical, and mental well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree