Spa Sales and Membership Manager - Hilton Sedona Resort at Bell Rock
About The Position
The Spa Sales and Membership Manager at Hilton Sedona Resort at Bell Rock leads spa and fitness membership sales, drives spa group bookings, and supports day-to-day spa operations. The role develops membership growth and retention strategies, promotes spa revenue and business development, and builds partnerships across local, corporate, residential, wellness, hospitality, and community markets. It also oversees the gym and fitness center, wellness programming, providers, membership events, and external sales activities, while ensuring a high-quality guest and member experience. The manager oversees daily spa performance, including guest service, product quality, inventory, systems, budgets, menus, marketing, merchandising, and facility maintenance. The role also supervises and develops team members and maintains health, safety, sanitation, and regulatory standards. Flexible scheduling is required; spa hours are 6:00 a.m. to 8:00 p.m. Compensation is a salaried base with the opportunity for quarterly incentives.
Responsibilities
- Develop, prepare, negotiate, and manage proposals and agreements for group opportunities and sales initiatives, ensuring commitments are accurately communicated and delivered in accordance with company policies, pricing strategies, and operational capabilities.
- Lead the Spa Membership program, including acquisition, onboarding, engagement, retention, renewal, referrals, and utilization; develop membership value propositions, benefits, incentives, communications, and experiences.
- Develop and lead sales and business development initiatives to grow spa revenue, memberships, market penetration, and retention.
- Build relationships and strategic partnerships across local, corporate, residential, wellness, hospitality, and community markets to generate business, referrals, and corporate wellness opportunities.
- Oversee the gym and fitness center, wellness classes, and fitness and wellness providers, including scheduling, coordination, programming, utilization, service standards, and operational needs.
- Recruit, onboard, orient, support, and maintain relationships with fitness and wellness providers; monitor performance and guest feedback and identify ways to improve programming, participation, and revenue.
- Conduct external sales activities, including client appointments, networking and community events, wellness activations, site inspections, property tours, and local outreach.
- Represent the Spa and property professionally and promote services, memberships, fitness facilities, wellness classes, and special events.
- Plan and facilitate membership events, local activations, wellness experiences, open houses, pop-ups, partner events, fitness events, and classes to increase awareness, generate leads, strengthen relationships, and drive conversion and engagement.
- Manage daily spa operations, including guest service, product quality, inventory, systems, and departmental budgets.
- Develop spa menus and implement marketing and merchandising strategies to grow revenue and enhance the guest experience.
- Maintain spa facilities and equipment in clean, well-maintained, and operational condition.
- Monitor service trends, respond to feedback, and implement improvements to guest satisfaction.
- Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development, and recognize achievements.
- Maintain compliance with health, safety, and sanitation requirements.
Benefits
- Complimentary parking
- Complimentary lunch per shift
- Complimentary wellness center access
- Quarterly incentive opportunity
- Discounted travel through the Go Hilton program, including up to 110 nights and room rates as low as $40 per night
- Employee stock purchase program with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Caregiving concierge services
- Crisis concierge support
- Employee Assistance Program counseling and support for eligible Team Members
- Paid time off
- Health plans, dental coverage, and vision coverage
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
