General Manager, JW Marriott Orlando Bonnet Creek Resort & Spa

Marriott•Orlando, FL

12d•$254,000 - $352,800

About The Position

The General Manager is the primary strategic business leader of the property and is responsible for all aspects of its operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and return on investment for Marriott International and property ownership. The role ensures implementation of Marriott brand service strategies and initiatives to meet or exceed guest expectations, increase profit, and grow market share. The General Manager holds the property leadership team accountable for executing strategy and supports their professional development. The position leverages Marriott International sales engines and initiates independent sales activities as appropriate to generate demand. It aligns Marriott and property-owner objectives, builds owner loyalty through proactive communication and business results, and develops relationships with local officials, businesses, customers, and the community. The General Manager represents Marriott Hotels & Resorts and JW brand values in leadership actions. The General Manager develops and executes business strategies, sales and revenue plans, and pricing approaches; analyzes property, market, financial, employee, and customer information; and oversees talent development, labor relations, owner relations, customer experience, public relations, and compliance with legal, safety, operational, labor, and brand standards. The role champions the brand, promotes operational excellence, and ensures the property and its facilities are maintained and meet guest expectations.

Requirements

A two-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, plus 8 years of experience in management operations, sales and marketing, finance and accounting, or a related professional area; OR a four-year bachelor's degree in one of those fields, plus 6 years of relevant experience.
Experience demonstrating progressive career growth and a pattern of exceptional performance.

Nice To Haves

General Manager experience in a limited- or full-service property.
Ability and willingness to work flexible hours, including weekends, holidays, and late nights.

Responsibilities

Develop property business plans that maximize customer satisfaction, profitability, and market share and align with Marriott brand strategies.
Execute business plans, hold the property leadership team accountable for results, and evaluate performance to inform future plans.
Monitor industry trends and competitors, explore business opportunities, and translate Marriott's global strategic plan into actionable property plans.
Collaborate with Sales and Marketing to develop revenue-generating strategies, identify and pursue leads, and align sales activity with brand goals.
Ensure property leaders understand and make full use of Marriott demand engines and improve booking ease and sales interactions.
Build a cohesive, high-performing Executive Committee; coach its members, provide feedback, and hold them accountable for performance.
Create learning, development, and succession plans; support staffing; identify team resource needs; and establish effective work processes and teamwork.
Champion the brand, communicate property and brand goals, model strong work ethic and service, and motivate teams to achieve operational excellence.
Review and analyze market share, financial performance, inventory, employee engagement, and customer satisfaction data; use findings to guide plans and address changing conditions.
Foster fair and respectful employee relations, open communication, employee engagement, and recognition; work with Human Resources to address labor issues.
Develop pricing and revenue strategies with Revenue Management, forecast demand, maximize yield and market share, and control labor and capital expenses.
Maintain proactive communication with property owners, provide detailed performance analysis, balance owner and brand interests, and promote improvement ideas.
Engage with guests and customers, use feedback to improve service and recognize employees, and ensure service failures are addressed.
Promote the property and brand in the local community, establish relationships and strategic alliances, anticipate needs of groups and high-profile guests, and support appropriate publicity for products, services, and events.
Verify compliance with legal, safety, operational, labor, and Marriott brand standards; conduct quality audits and property walk-throughs; and ensure employees are trained and perform to standards.